Pep Boys Auto Service & Tires

I had an excellent experience at Pep Boys thanks to Michele. She was extremely professional, patient, and helpful throughout the entire process of getting my brakes and rotors replaced. She took the time to explain everything clearly and worked with me to find a price that fit my budget, which I really appreciated. Customer service like hers makes a huge difference. I felt respected, informed, and taken care of from start to finish. Because of Michele, I will definitely be coming back and recommending this location to others. Thank you for the great service!

Great experience today at this Pep Boys. Setting appointment online was easy. Dropped car for oil change and upon free inspection, I was provided with photos of my car’s tires that were cracking on the sides. Jose was great and explained the situation in detail. Got two new tires to replace the cracked ones. Jason worked on the car and got everything done well and as quickly as possible. He noticed a lug nut was missing from one of my wheels. He explained the safety concern and told me where I could find a replacement. Both Jose and Jason were friendly and knowledgeable. Thanks guys - I appreciate you!

Beware! They will try to scam you out of more money. I took my truck in for an alignment on a Sunday, after two hours of being there Jose Luis tells me "my guy that know more about alignment isn't here today and we can't get your caster and camber aligned, can to come back on Wednesday at 3pm?" So I did. On Wednesday after being there for an hour Jose Luis tell me "my technician is telling he needs more time to properly adjust your caster and camber, can you leave the truck all day tomorrow it's going to be 2-3 hours of work and I have to get you an estimate on that" I told him "I already paid you for the alignment" he said "caster and camber is not included that's going to be extra $50 per hour plus any parts needed" I told him to give it to me in writing. I immediately called two other s

While Jason, (mechanic) was doing an oil/filter change, he noticed other serious automotive concerns that needed immediate repair! Jason told Jose (asst. manager at the Thousand Oaks, CA) all the automotive problems he found during a complimentary vehicle inspection. Jose was very thorough in reviewing the information and sharing it with me. Jose was very professional, courteous and was a very good listener when I was informing him my automotive concerns with my 2006 Ford Explorer. Based upon my experience...I highly recommend Jose, asst. manager and Jason (mechanic) at the Pep Boys located in Thousand Oaks, CA. location. S.B. (customer) Corp. Management Consultant Fortune 2,000 (30+ years ~ retired)

Quick, no hassle, and no stress from start to finish. The staff was professional and took great care of my car, finding the issues and making sure everything was handled properly. I really appreciated the attention and care. My little baby went home running better than when she arrived.