Pep Boys Auto Service & Tires

Great shop! I arrived at 6:42PM on a Saturday with a flat tire. The shop closes at 7. Eon was exceptional as he checked thoroughly to see if my tire was in stock, did not try to rush me out or make me come back. The shop had me back in the road in 35 minutes an they stayed late just to help me!

GREAT COUSTMER SERVICE! I believe her name was Iyonnah she helped me through my whole process with my vehicle! She was able to get me in and out ! She made sure her Coustmer’s around her that was waiting on their vehicles were good. I will definitely come back here to get my car fixed ! Iyonnah the best !!!

Stopped in for new windshield wipers ahead of the snow storm. Ayanna was friendly and helpful. She has great customer service skills. The store was quiet so it was very quick and easy.

WORST WORST WORST place for your car .. NEVER NEVER ever come to this place . They don’t have manners how to speak to the customers . And then there is white girls standing in front busy in texting in her personal phone rather than working like common guys you are here to work ….and then Just for changing tyres made me wait for like 2-3 hours. I came before 3 people and all of them are gone except me when i ask he said go and sit there don’t rush .. i only asked for the first time and he shouted so rudely this is the customer service. Pep boys should fire these kind of people immediately other wise their name and reputation will be buried under sand soon . And i recommend everyone not to come to this place all of this staff is really very slow they are always on phone with their friends

Poor, slow service. Reasons below: * It took three hours for a scheduled oil change. I asked for updates twice, and after 2.5 hours, I was told not to rush them so they could do a thorough inspection (see next point) and that changing the cabin filter takes time because it is inside the glove box. * I asked for specific checks and received no response regarding them, including brake status, wiper status, and others. * Generally poor awareness of required services for the vehicle. * Other reasons include working gloves left in the vehicle after delivery, subpar customer interaction, and others. Positives include that the oil was eventually changed, and one of the front desk people was polite and understanding with customers. I will be changing vendors, but moving forward, I hope they rea