Pep Boys Auto Service & Tires

Extremely bad experience. What they care about is taking more money from you, not helping you solve the problem. I made an appointment for 10:30 AM at midnight, but when I arrived, they told me they do not accept same-day appointments, which made me waste a total of four hours there. I was attending an academic conference in Ventura that day, and this completely ruined my schedule. I had a puncture in one tire. They claimed it was too large to patch, but did not explain why, and instead tried to charge me $800+ to replace all four tires. I asked for a temporary repair so I can still drive the run-flat tire for a short distance to a dealer for the required run-flat tires, but the staff refused. He said that because I did not want to see their work order, they simply reinstalled the flat ti

Enrique was awesome, the bearded wonder in the garage (didnt catch his name) was super kind and friendly as well. Really the best service and the little app updates dont leave you wondering the status of your car. They were quick, competitively priced, and have the best communication.. and Enrique up front, was busy as all heck answering 20 phone calls all while showing sense of urgency to the phone calls, and still had a calm demeanor in his voice while dealing with Me in person. Overall A1 between front of house and garage. I wont go anywhere else, unless those workers do.

Brought my car here after going to a different location. They got me in sooo quick fixed my issue and the fact that I was just at the other location for the same issue he didn’t charge me. I just wanted to take a second to thank the man upfront because he didn’t have to do that. Customer service was amazing and he was so helpful!! Thank you again to you and your team

Got stuff stolen out of my car after leaving it here for 4 hours to get a new tire replaced 2/21/2026. I come back to try to get my stuff back the next day, after realizing it, and of course the camera/screen isn’t working right now. Figures. NEVER COME HERE. Being 6 months pregnant this is not the stress I need, and for the manager Enrique be so whatever about it, it must happen a lot. He said the guy that worked on my car had been there for 30 years and would not have taken it. Bull Crap! Trying to cover before even “looking” at the cameras!! I would give them a negative stars if I could. DO NOT GET YOUR CAR SERVICES HERE!

I came in to get tires for a road trip from Ventura to Seattle. Enrique recommended a cheaper tire than what I was interested in, the kuhmo ht55, I trusted him and they worked out great, it rained a ton on my trip and the tires held up and maintained good traction the whole way up, never slipping in constant wet/icy conditions. 4 tires plus install and balance for $400, they even gave me a free alignment. Thanks for the good work