Pep Boys Auto Service & Tires

I recently had the most pleasurable experience at Pep-Boys. It all began on Wednesday when I needed a set of tires for my car. I arrived about an hour before closing, and the young lady who assisted me was extremely polite, patient and professional. I was only able to get three tires because the fourth needed to be ordered for the next day. Even after assisting me, I decided to purchase a set of tires for my son as well. Now with only 15 minutes before closing- she still maintained the same level of patience and excellent customer service. The following day, I called to get my tire and it did not come in, The staff was very apologetic and they quickly called me when it came in as well as scheduled me for my tire to be placed on. I needed both tires replaced. The gentleman who assisted me

Went there on Wednesday to have my tire plugged. By Thursday morning the tire was flat again. I arrived on Thursday again to have them fix the problem and they told me they were too busy! $30 for a half ass job. Do not waste your time or money! Incompetent employees who have no clue what they are doing!

Terrible customer service & recovery! Incompetent establishment & mechanic who is unaware of what is required for a particular service before performing the service even though they have full knowledge of the cars make, model & year & the customer provided other specifics. One price is given before starting the service with this knowledge & then a completely different price ( upcharge) after starting to work on your car. This is in an effort to put you in a compromising position so you will agree to the upcharge. The onus is on the shop, employees & mechanic to provide appropriate pricing for services & provide documentation before starting to work on the customers car.

Bought four tires via the “buy 3 get 4th free + free installation” promo. Should’ve been under $600 with tax, came in to my appointment and they tried to tell me it was going to be over $700. Telling me that it’s because the promo was no longer available, the promo is available until January 31st, it’s the 22nd of January. Hard pass. The receptionist also told me I should call to confirm that the tires are in stock even though I ordered through the website. Just go anywhere else.

Great price for tires. Manager was terrible. Unknowledgeable about the way his operating system worked. One asked why there was a difference between the in shock price and online price for the same work booked online. He told me there were hidden fees that I had to accept and that he would not give me a discount and he got frustrated when I asked for clarity. He even tried to make me leave. A lot of back and forth made him frustrated. At the end, the price automatically reverted to the internet price. So all the back and forth with the manager because he didn't know how his own system worked. Other than the terrible check-in experience, the other employees were great. They were quick and courteous. Looks like they're putting in a new waiting area but right now it's still under construction