Performance Tool & Equipment, Inc.

I contacted Performance Equipment of El Paso to replace a broken safety lock cable on my 2-post lift. Over the phone, I clearly explained the issue, and I was told the cable was typically stocked on their truck and that the repair could be done during the visit. I was quoted $227.33 and required to prepay (to Albuquerque mind you) just for them to show up. They were flexible and worked around my schedule, which I appreciated. But once they arrived, they simply confirmed what I had already told them—that the cable was broken—and then told me I’d need to pay an additional $272.79 if I actually wanted the cable replaced. So essentially, I paid the first invoice just to be told exactly what I had already reported. When I questioned the $20 “materials” fee on the first invoice, I was told it

Had to order parts for my lift. Robert gave us excellent customer service. Went it of his way to keep us up to date on each shipment.

Horrible, just horrible, it's almost unbelievable how bad the customer service is. Tech was rude and unprofessional. Took 2 A/C units to have repaired, when dropping off the units in October before I could unload the units from the truck tech said we can't fix those without even looking at what model they were. I had to convince the tech who already had a horrible attitude to at least look at them. Again, with an angry attitude, he agreed to look at them. Told me it would be 2 months before he could look at them. 4 months later I call to see about an update the tech tells me we still haven't looked at them and it would still a few months before he could get to them as they are waiting on parts for current machines that are torn down. I asked why he couldn't at least look at our unit while

Update!! Had to stop using these guys after several botched jobs, wrong quotes, getting charged a service call when they didn't even look at the problem. Every task took forever to complete and was a major disruption to our business. 3 months after their last visit and we have gotten water bills totalling $27,000. Performance broke a water line on their last repair, incorrectly repaired the leak, sending city water directly to the sewer line.

I needed my lifts serviced and repaired got there info from a friend. Charles made the process pain free and easy so i was able to focus on the rest of my business. The techs showed up earlier than expected on original inspection date (which was Appreciated) some parts to repair the lift were special order so that was the only hold up. I am very happy with the excellent service they provided and will defiantly use them from here on out.