Philly Auto Group LLC

My daughter bought a car (2017 Ford Escape) here a little over a year ago. The salesman was careful not to show us the car on the lot but somewhere else. When we saw the car, the check engine light was on. The salesman assured my daughter and I that it was nothing and the car just had to run through the cycle before the check engine light would turn off at which time, his friend would be able to do the inspection which was already paid for. The car broke down on the way home. Turns out, the car had a dual transmission despite being an automatic and would cost another $3K to fix. The car also wasn't worth anywhere near what she paid for it without the fix. My husband called the guy back and asked if there was something he could do to help us to which he replied, "No. You bought the car. Th

James got me approved and also was able to get me a 48000 mile warranty for no additional cost.I strongly recommend him and his team.James,and Alex also took care of me after I purchased the vehicle it came with no spare,but my car doesnt come with spare new.However,they still gave me one as Im a single mother.Its so nice to know that they put my mind to rest,and didnt charge me anything extra!! Ps. I went to buy a car here 6 months ago,and it was not the same service.All I can say is James the Finance Mgr,and one of the higher ups Alex together make a great team.The young salesguy who knows about the cars was also a big help.He was able to get me a gigantic discount on a spare key.I got sooooo lucky,and Im super grateful for these guys!!

I went here 2 days ago looking for a car. I actually liked the people who worked there until the guy called me the day after he told me he would call within 2 hours. I answered and told him It wasn’t a good time to talk because I was working and he immediately started being rude. Saying i have an attitude and how he’s the only one who can help me. Very nasty and unprofessional so i told him I would decline his service. I would never go here or recommend anyone else to go here either.

This place is horrible for a number of reasons!! I came and financed a 2020 Acura exactly one year ago and I love the car, my problem is that about 5 months ago I got a letter from DMV stating I wrote them a bad check for $1600 and my registration was going to be suspended if it wasn’t paid, I had no idea what this was for because I don’t have any checks. So I called DMV and they told me it was for my tax,tags and registration, I financed my vehicle and tax, tags and registration was included in my financing and I also gave them a down payment. I did not owe anything else so why would they print a check in my name from my bank account to pay for something that was already paid to them by my financing company. I called them and they basically told me that I was screwed and gave me the run a

A few days ago I bought a car from the Philly auto group. From the time I arrived the staff was friendly and welcoming. Salesperson showed me lots of cars and help with this challenging choice. Finance manager James was also very friendly and helpful and makes my stay in Philly auto group very comfortable. I will recommend y’all to everyone I know!