Phoenix Towing & Recovery

We had an amazing experience with them. We called and they answered no problem at all. The price was a fair price. I will definitely save their number and use them again. Thanks

Worst Customer service! Poor Business ethic! I wish i could give 0 stars. Called to schedule services and was told they would call me back that afternoon to set it up, okay that's fine. Never received a call back, tried to call them 3 times, the first time the phone was picked up and nobody said anything but i could hear background noise, but nobody spoke. Second time it went to voicemail and it was not set up. Third time someone finally answered and was not friendly about anything at all, we got the appointment set up for 9:30 the next morning. Time came for them to pick up my vehicle and waited 15 minutes past and gave them a call, at that point the man that answered said "oh yea we are running behind" i said "how far behind" he told me about 10 :30 (so an hour behind), so i replied with

My daughter broke down and we called phoenix towing. They came out and towed her to the repair shop. No issues at all. Great service. It's nice to know that my daughter was taken good care of.

Absolute worst customer service ever, if i could give it 0 stars, i would. It’s not that difficult to be kind over the phone to someone who’s already having a bad day, especially if they are treating you with kindness despite it all (and if your job is to coordinate with people whose cars have been towed, you can safely assume they are not having a spectacular day). The way the operator spoke to me over the phone was beyond anything i have ever experienced, you would have thought HE was the one paying $370 to recover their vehicle from a predatory towing company. Especially considering that parking in a restricted lot was an honest mistake; this reflected incredibly poorly on the local business who owned the lot from which my vehicle was towed until i learned they had not even called the

Worst towing company ever. They tried to rip me off. Told them my steering is failing. The guy initially said he couldn't tow my Toyota sienna because I had about 25 modems and routers in it. I told him they are not heavy but he called my assurance company and they together were trying to charge me another $260 plus $100 offered by my policy benefit. He also tried to low ball my car saying it'll cost me $5000 to fix it. I ended up wasting 4 hours at the same spot because of them. I called another company and they were quick to help and they offered me a reasonable price of $150.