Pioneer Auto Glass Replacement

My windshield needed a replacement after the crack turned larger. I call a few places, and Pioneers said that can do it for about ~$545. I followed up with them, and called my insurance company to see if they can cover it as well. My insurance was able to cover the cost and do it themselves, however Pioneers insisted they can do the as they were already scheduled to come and fix it. They said there wouldn’t be any problems, and they will send the information needed to get a reimbursement. So we move forward, and the glass people come, they removed the windshield, and the windshield they brought with them was not the right one for my model car. Mind you they already broke the entire windshield off, and told me the charge will actually increase, and if I still wanted to move forward. I told

I had an amazing experience with Pioneer Auto Glass Replacement. The call center person was super nice, extremely helpful, and had such a great attitude! From the very start, it felt like they really cared. Victor and his colleague who installed the window were fantastic! They were both so friendly and professional, and you could really feel their positive energy. They did the job perfectly and made everything so easy. The whole experience with the company was wonderful. I would definitely recommend Pioneer Auto Glass to anyone who needs a quick, reliable window fix. A perfect experience overall. I’m really impressed and will definitely go back if I ever need their services again.

Do not bother. Short staffed company that will make their problems, yours. They took over a week to receive my part after claiming a few days delay. We finally schedule my install at 11 am. I get a call at 10:28 that my tech is now leaving my app because he cant wait around for me? How upsetting. My day is pushed because of others. They offer me 11:30. Fine. I then get a call back from a manager. She informs me that their denying me service. Because of your employees mistakes? No. I ask for a supervisor. She apologized and said the owner is denying me service and she will have him call to speak with me within 20 minutes. Did I ever get a call back? No. They kept my deposit and wasted my time. Lack of ownership. It's sad. Real time updates? The tech left before my appointment. Then communi

nicole, the person who answers the phone sounds extremely helpful until you schedule an appointment for the technician to come out and fix your window. i had my appointment scheduled for this past friday, i took off work early to make sure i wasn’t late, yet her technician arrived 2 1/2 hrs late!! nicole wasn't even keeping me updated with their eta. i had to keep reaching out to find out what the delay was. to make matters worse, they brought the wrong window…talk about a double whammy!!!!!! we rescheduled for sunday. she told me i would be their first customer for sunday 9am-10am, guess what? yes! technician was late yet AGAIN!!!!!!!! the same technician arrived at 11:40am; over 1 1/2 hr late!! not only is their communication worse than traffic on the 405, their punctuality is like wa

I highly recommend Pioneer Auto Glass Replacement!! If I can give them 10 stars here, I would love to do so. My car was broken into a day before, and it was very frustrating. A police was kind of sick and tired of dealing with this kind of stuff, and my insurance company did not even take care of this ( just postponed responding) I couldn't do anything. While I was searching on Google someone can help this situation, Pioneer was the only one providing me all the information very clearly (I called to 5 other places- their prices were way higher and customer service was not satisfying). I could even get a same day service and Pioneer came to my place only 2 hours after my first call. Price was very reasonable and affordable, their process was super fast (first call to set same day appmnt too