Pit Pros Of Round Rock

Right from the beginning I could feel the Hispanic guy wasn't going to provide good customer service based on his unfriendly demeanor. Didn't greet my husband. He asked for our insurance card, then said "I'll take it from here". Once he started the car he could not miss that the check engine light was on. He completed the diagnostics, then motioned for us to go inside. He then said "you failed because your check engine light is on, it will be $11.50, here is why it's on(pointing to the paper) and you have 15 days to return". He basically charged me for nothing. He could have told me once he saw the light on that I wouldn't pass. Instead he went ahead to charge me the $11.50. My biggest issue is his lack of customer service, and communication skills. I know these are two hard qualities to

I’ve been bringing my vehicles for years here for oil changes. They have always been honest and reliable. The cost of the oil change is as much as the dealership now. Also, after leaving there, my heads up display, seats, mph reset to km and other settings had to be reset. Not sure why they would need to scan my car to change the oil. Also, I went to get a tire checked yesterday and all my tires have been overinflated by 8 or so pounds. So whoever performed my service needs to not be working with cars. So disappointed. The manager or older gentleman is so nice and I’ve seen him there for years, but I won’t be taking this vehicle back there again.

Not very friendly! A greeting and or smile goes a long way.! Good luck! I gave it 2 stars because the pricing was great, but I will not return.

So I showed up in the last hour. I understood it was the last hour after working on my car to get it inspected to try to get to work. They were not doing anything sitting around and rejected to simple expression. I will never go back to these guy.

These guys have 0 respect for your vehicle. I just got my car detailed the day before, and came in for an oil change today for a weekend trip. They stepped into my car and left oil all over the carpet, the headrest, the shifter and steering wheel. No consideration whatsoever. I had to ask for towels to clean up all the oil, and they didn't want to give me a paper floor mat. Oil is cheap, but I had to check their work after because they were very sloppy. I personally will never come to this shop again. Went to Valvoline on 45 and i35, completely better professionalism, quicker service and much more personable.