Plymouth Auto & Tire Center

DO NOT BRING YOUR BMW HERE! Brought my car in for an oil change today and to see if oil was why the valves were causing the tapping or if it was the VANOS(part of the vvt system) when oil is low on any n52 engine the vanos is known for a tick sound similar to a valve tick. If it is the vanos it needs to be ran for the oil to get where it needs to be. Any master tech knows this( 11 years in the auto industry) so in the process of changing the oil the filter cap somehow broke, no biggie right? Wrong charged 100.99 for a part thats 45.99 no labor needed you twist it on. The they proceed to stip the new part! They tell me its not the vanos ,and honestly looked like they didnt even know what it is, and that its the valves. I walk out and notice the stripped brand new part and go in to tell the

They do basic work quality. Nothing special. But their communication with customers is so lacklustre that it is embarrassing. There’s no organizational skills or ability to have customer service. My experience centred around a very basic oil change, which was pre-scheduled with an appointment. After five hours of going back-and-forth over the phone I was lied to about the status of my car due to a miscommunication from Plymouth auto. Used to be a repeat customer of this place. A customer service has gone downhill.

Great service. I had an emergency oil leak and they were able to take me quickly, resolve the issue and ensure everything was degreased. Great communication. Shout out to Mike!

The guys at Plymouth Auto really are the best. They take great care of me and my car. I never have to remember to make an appt because they remind me!

Always a friendly greeting, and excellent work on my car. Knowledgeable mechanics who always do a great job. Been coming to Plymouth Auto for 20 years. They’re the best!