Plymouth VIP Auto

My experience here has been nothing but the BEST!! I've been coming to this location for the past 2 years and I feel like family! Every time I come, I'm greeted as I get out of my car. I'm treated with respect. The guys here are very honest and make sure that you leave more than satisfied. If you ever need work done to your vehicle and you want it done right without being ripped off, check this location out! Drew, the service manager is the man!! He'll take great care of you!! Plus they have really good gas prices and a loyalty program!

(update I don't care about your response way to upsell to a review) Went here like usual to fill up my tank. Usually they're great but now they're requiring a membership to get gas which is stupid and they're losing my business now. I will never come back here ever again and I don't think anybody else should either

This is the kind of shop that gives mechanics a bad rap. I had my ballpoint fail on my drivers side in their parking lot. Directly after the incident happened the mechanic (I later found out) rushed out and asked me if my ball joint failed right there, I told him yes which he then proceeded to tell me that the parts for it were going to be expensive without me even asking (strange right?). I went in and asked the mechanic to type me up a quote, which he ended up giving me a price of $1600. Yea you read that right, $1600. The ball joints for my vehicle I would like to add are bolt on not press in. I told him there was no way it could cost that much, all I needed was one ball joint and a cv axle inner boot. After showing me his estimate I decided to have it towed to my place where I did the

Sadly I just had to delete my 5 star review from 4 years ago. VIP Auto had been my go to shop to bring my family's vehicles for the last 5 years as the old manager Drew was friendly, respectful, and quick to find the customer opportunities to save money. Over the last few years that has completely disappeared. Derrick is the manager and interactions with him are cold. I recently dropped off my vehicle for an oil change and to see if they could figure out what the noise from my rear brakes were. They then told me that I needed new brake pads and rotors in the front and rear (front pads at 4mm and rear at 2mm) as well as new wheel bearings in the rear. I was quoted $2200. After calling multiple other shops for the same job I was quoted significantly lower - in the $1500 range. I decided to

I scheduled my vehicle to be looked at because I was hearing squealing noise which I thought was my brakes. When I arrived at my appointment, my car was taken back right away, and I was shown the lobby and offered a beverage. The customer service was great. Then I was told I would need brakes and rotors and new tires. They were able to fix it right then and there and they got it done in no time and I was on my way and back to work. With a smooth sailing with no concerns of my brakes or tires anymore. I have been getting my car serviced here for 2 years and I am pleased with the service I receive. Everyone working there is always pleasant and willing to take care of me when I arrive.