Pohanka Collision

Recently I got work done on my car from here. I was in a minor side swipe accident. The insurance company who fixed my car was Progressive. This shop was very rude and has terrible communication. My car was gone for 2 weeks and they did not keep me updated on my car’s status. I dropped my car off on Monday July 14th and didn’t receive my car until Friday August 1st. I called them on Thursday July 31st and they told me my car would be ready the next day. Then they demanded I pick up my car on Friday even though I was working all day. I told them I couldn’t pick it up and asked them to hold it until Tuesday. They told me they wouldn’t hold it any longer than Monday. I also told them to give my car a diagnostic because it was doing this strange thing to me. It would pop up with a message on t

Place is unprofessional and rude! Don't take your car here. They will yell and scream you. They will call you one time. Not leave a voicemail on why they are calling and then call you back 5 days later. Saying your car is ready. But they will tell the insurance company your car is ready 5 days ago and if you have a rental car. The rental car company will charge for the extra days you had your car for. Because this company screwed you over! Even though you called muilpite times asking if your car was ready yet!

Terrible communication skills will never use again. Car was never completed the first time and took way longer than it should have. Would not recommend taking your vehicle here to get work done!

Thus shop iscthe absolute worst. I have been dealing with them since October 1st, today us November 18. They have had my vehicle 49 days. I hit a deer. On 10/31/25. They called me and told me that the car was ready, however there were no lights at all on the front passenger side. On 10/23 they sent the car to Nissan first a wheel alignment and to check the engine, because after hitting the deer that went all the way under the car and knocked the oil filter out the engine was making a noise. I told them that I was not going to accept the car if it did not go to Kia service to check the engine. I asked why my car was at Nissan, to which Mike Manning replied there was a tech there that could do the work, so I sent it there. I told him that I wanted my Kia to go to the Kia service department.

Went for estimate on Jeep damage, was quick and fair pricing. Ease in making repair appointment.