Pompton Sport Center

I have to share my appreciation for the fantastic team at Pompton Sport Center. Every time I visit, they take excellent care of me and my Yamaha R3. Their customer service is truly top-notch, and I always leave with more knowledge about my bike than when I arrived. I want to give a special shoutout to the following individuals who consistently go above and beyond: Michelle (Sales): Michelle provided a wonderful, low-pressure experience and was incredibly helpful throughout the sales process. She is a great person for advice and her knowledge knows no bounds, very down to earth person. Jessica (Service Department): Jessica in the service department is amazing. She is always professional, kind, and ensures I'm kept in the loop regarding my R3's maintenance. She never gets tired of me calli

I went to purchase a new Yamaha 450 Kodiak today and the salesperson named Vanessa told me the sales manager and the owner of the dealership were going to be in a meeting so they didn’t have time to meet with me. I was informed that the owner only comes once a week so they couldn’t be interrupted. She said that she could take my phone number and have them call me back at their convenience. I can’t imagine what the after sale experience would be like if this is how they treat presale customers. By the way, Vanessa was rude and very unprofessional. I’ve never been treated so poorly or ever had an experience like this at any kind of dealership. Buyer beware!

I was looking for a specific bike in a specific color. They were the closest I could find with the bike in stock, almost 4 hours away. Michelle Pinto made the transaction effortless. We communicated by text, she emailed me the paperwork, I mailed it back with a check and they delivered the bike to me. Total time from first contact to delivery in VT was a week. I have bought a lot of cars, trucks & motorcycles and this was by far the smoothest transaction I’ve had. Easy 5 stars.

Have come here multiple times through the years to buy motorcycles. Just walked in on a just kicking tires mission. But was treated with great respect and made to feel at ease. And walked out with an amazing deal that afternoon. Staff was great especially Michelle Pinto. Go see her!!!!! Can't say enough how my deal went down so easily.

All I can say is this was the worst experience in service I’ve personally had. Our company owns Kawi Mule 700 & 820’s to get material around our sites and get man power from one building to the next. I dropped off one of our 820’s I bought from them 9 months ago for service they told me they would need the UTV for 4-5 days to make repairs and handle service. At the end of the week, I gave the dealership a call looking for an update to see if I could pick the machine up as it is a crucial part of our business. They then told me they’re a little backed up and it was going to take another couple days. I waited until Wednesday of the following week to reach out again and they told me it would be completed on Friday. Once they missed their second deadline, I was getting frustrated and started c