Porsche McKinney

I came in with a new to me 2018 Panamera that had issue when delivered to me. They found the issues almost inmediately and fixed them right away. It was a simple fix and they didn’t even charge for the repair. I will absolutely be bringing my car back to Porsche McKinney next time!

Porsche McKinney is a very pleasant place to have your car serviced. The staff are friendly and approachable. The waiting area is comfortable but could be a bit cleaner and does smell like smoke on occasion. Overall I am pleased and will continue to have my vehicle serviced there.

I was in there a couple times for service and some parts. My experience has been excellent. Communication and scheduling was really good. Ask for Thomas in Service and Jordan in Parts Dept.

I called to get the price to change the interior mirror on my 911. They would not let me speak to an advisor and said one would call me back. I gave them my VIN number so they could get the answer quickly. No call that day so I called back the next day afternoon and let them know I did not get a call back and I still needed to know the cost so I could schedule the repair. She said she would have the manager call me because I again could not speak to an advisor. Three hours later, I got a call from a manager or someone named Robert and I explained that I needed my inside rear view auto dimming mirror replaced. How much does it cost? He said he would look into that and call me back later that afternoon. It has been four days and I still have not heard back. I called Park Place Porsche and

I’m genuinely surprised by the high ratings for Porsche McKinney because my experience over the last several years has been far from premium. I’ve consistently struggled to get basic service support, timely callbacks, or follow-through. My previous advisor (who I believe is no longer with them) never explained anything and, shockingly, had my 40K major maintenance performed at just 25K miles. I only learned this during my recent visit, as I had assumed the major 40K service was still pending. We rely on our advisors to guide maintenance decisions for a premium vehicle, and this raises serious concerns about accuracy, transparency, and whether customers are being advised appropriately. Unfortunately, scheduling this maintenance was not any better—I requested a call twice to speak with an