Portage Ford

Purchasing was the best part of the process and that’s usually the most stressful part. A couple days after we drove it off the lot the check engine light came on and prior to that it seemed to be shifting hard every so often. Also we noticed on the inspection report they do when they have the vehicle inspected it stated no navigation system equipped when it does have a navigation system it leads me to wonder if they did even do a thorough job during the inspection. We were made aware they know of the complete crack in the windshield and they’d get that ordered to replace on them. But with it being winter, the first time I turned on the wipers I noticed they were falling apart and it was clear thy were really old wipers. Meaning they also didn’t look at things like that during their inspec

We went into see our options to trade in our car for a truck. They were super helpful and help us get our dream truck! Trey and Kimber were amazing throughout the whole process and worked with what we had to get the deal done!

I purchased a 2017 Ford Escape with 48,000 miles a couple months ago. I've made 2 loan payments and have made almost $6,000 in repairs. 1st the horn didn't work. Then the temp sensor went out and it had to be towed from my job. That was $350. The tires were old with a nail and 2 patches on the rear right and I've replaced 2. $360... Then my gearbox went out $3600.00 and had to wait 4 hours for a tow...bushings and alignment was 700 all new brakes and rotors almost 600 dollars. Now my right front tire is making a noise. None of this is apparently covered and I have missed work and had to borrow vechiles to get to and from work. I was told none of this is covered. I was also told the vechile needed to be kept an extra day to clean it up and make sure it was ready to go. Also my engine light

Sales staff is warm and welcoming. Managers Adrian, Jay, and Rafael helped to pick out the perfect vehicle for me. My salesman Trey was knowledgeable, guided me through all my questions. Didn’t make me feel pressured. Will be back for future purchases!

Shout-out to Adam and Mark at this location specifically. My car broke down right before Christmas and Adam was able to give it a quick look over before right they closed. I wasn't able to replace the engine, as it was beyond my means, but Adam and Mark were so helpful in keeping an eye on the car for a few days while i found a way to trailer it to Milwaukee. I am grateful for their kindness, straightforwardness, and honesty about the shape of my car. There was no BS here, which i really appreciate. I probably won't get a chance to revisit this location, but if i had a Ford needing work in this area again I'd bring it back because i know it'd be in good hands with them.