Portillo’s Towing & Heavy duty recovery truck repair

Had a coolant issue with one of my Peterbilts in Ashland. I called in and explained the situation. They said a tech would be out in 30 minutes. Tech arrived in 30 minutes. I asked for their rates upfront and the total invoice matched their rates. Fast, upfront, honest and efficient. I will use them again if I ever need help in the area again.

Needed a tow for my car and got connected with them through progressive. The estimated time was 115 minutes. I kept on getting notifications that they are 45 minutes away then down to 10 and then it said they would be there shortly. I waited 30 minutes after that and still nothing so I decided to call them and no one picked up. Ended up spending 3 hours waiting for them and they didn’t arrive. DO NOT USE THEIR SERVICES.

To sum it up. Terrible Communication. My insurance company sourced this company on my behalf. I got the alert the tow operator would be here in 45 minutes. When I was down to 10 minutes I walked out to greet the driver. After 30 minutes past the projected arrival time. I called and was told they don’t do pickups on military installations. No one called to relay this information to me. They said they called my insurance company to let them know. THAT WAS A LIE! The insurance company was still show this company active and had not cancelled the job. The insurance company called the tow company to confirm cancellation. No answer. My thing is, if you were here and then realized you don’t come on bases. Call me and give me the option to drive it off base to meet you. Terrible.

We had an RV that had a tire blow out that led to running & brake lights wire being cut. Portillos got to us within an hour of calling at 10:15pm, and got the RV to the dealership for us. Price was great, the driver was so helpful. If you find yourself needing heavier duty hauling, don't hesitate to call them!

This is the worst service I have experienced in a long time. The person I spoke with on the phone was extremely rude and short. I had a tow set up through my insurance provider which I waited two hours for and they never showed up. They then told me after I called that it was canceled through my provider. I spoke with my insurance provider and they stated it was not, and tried calling them 4 times and were sent directly to voicemail. I then called and they answered right away stating the same thing, that my provider had canceled. After that for the remainder of the times I tried to contact them they sent me to voicemail as well. Extremely unprofessional would NOT recommend.