Power Ford - Service Department

02-19, 2026 thank you Jeff Newell, thank you for your great costumer service, I had issues with power ford costumer service advisers before, but I still chose power ford for my truck services needs, today I was please that finally power ford have a person that has great costumer service, but also has empathy, understand, and values me as a costumer, either for the amount $ for the service, or what I belive that he cares for our safety. Jeff newell thank you, you really go for power ford slogan, " is not about the vehicle, is about who's driving it" I belive power ford slogan goes like that. Anyone needing service on their vehicle I recommend asking for Jeff Newell. Power ford I really hope that you value Jeff Newell potential.

Pro-tip: ask for Jake Meadows! We were on a roadtrip in the middle of nowhere when the check engine light came on. We googled the closest dealership and found Power Ford. At first it was very difficult to find a live person, but we left a few messages and Jake was th first to return our call followed by Brooke shortly after. Both were extremely kind and understanding of our unfortunate situation. Especially with the Balloon Fiesta making rental cars and accommodations completely impossible to find. We arrived the following morning and as promised Jake and Brooke were there right on time!! Luckily, everything checked out and we were quickly on our way! Shoutout to the parts department Jerry & Collin were SUPER helpful. Jerry gave us troubleshooting ideas and confirmed that they had the par

Yes everyone is nice there BUT my first experience was actually not good at all. Took in a truck I’ve used for 4 months for a recall- waited for 2 hours ( which I understood) but was told by Matt the recall was not done and would get a call when parts would be in. Was a bit shock so didn’t see the details. The next day i get in the truck to realize the interior roof was covered in black fingerprints a piece missing to where the seatbelt is and the black seals almost coming off. When I called and spoke to the manager “Jessica” i felt like she wasn’t hearing me out and just kept saying “yes we will take card of it” i even asked about the screen over heating “yes yes we will take a look” NEVER got a response-Ofcourse they don’t care and she told me the recall had been done so I felt very unsu

Extremely poor communication from my service advisor Ben. After being told that my truck would likely be able to be done within a week....nothing but a tire rotation had been done in that span of time. After requesting the advisor give me a call back if there would be a delay...after two days of calling with no answer and a week later, I find out that it would probably be another week or potentially longer. Horrible customer service and even worse was the flippant attitude given when I questioned him. Simply said "oh..were busy". Absolutely making sure our fleet vehicles bypass this shop for any future business if this is the service to look forward to.

We were on a road trip from Michigan through Austin, Amarillo, and headed through Albuquerque when we experienced misfiring on my F150. Not wanting to chance the rest of the trip to some sort of catastrophic failure I called one of the two Ford dealers in the Albuquerque area, the first which told me that they would need the vehicle for at least 72 hours. That wasn’t going to work. When I called Power Ford service from the first time I talked to someone I felt that they understood the urgency of the situation due to our travel plans and agreed to get me in to do an initial diagnosis the same day that I called. After re-creating the misfire condition, Justin the service tech coordinated with Taven the service advisor to get me in for a more thorough diagnosis, the next day. Every handoff f