Power Products Unlimited

Have some questions on authenticity of bosch injectors I bought. Parts guy that answered only said "we've never had a problem with counterfeits before" with his only solution being to "send them back" read reviews, seen ben was pretty apt to responding with his extension number. Tried to call him to figure this out, but theres no option to dial an extension when I call. So if you see this ben, I'd like to chat.

Ordered a part a week and a half ago and hasn't shipped yet. I asked them if they could check the status of it last week (because I understand things may not be in stock, etc). They said they would check with warehouse and get back to me (this was 4 days ago). I haven't heard back. If it is a shipping delay, that is fine but I would appreciate it if on the 2nd and 3rd time of reaching out, they could at least tell me the status of the package. Truck has been on jack stands for 2 weeks waiting patiently. Not likely to use this site again.

I ordered parts for one of our work trucks from them because I live and work in the same town in Spokane, WA and thought I would support a local business. I decided to pick it up from them rather than have it shipped. When the parts arrived, they called to say it was ready to be picked up. The person on the phone warned me that they had a special pickup location at their building due to Covid. No problem I thought. When I went to pick the parts, there were no signs to direct you where to go. Ultimately I had to go through a gate that had a two foot by three foot sign with 8 inch letters that read "NO ADMITTANCE". After trying three more doors, I was greeted by the most rude staff I have ever met. In the end the shipping clerk tried to get physical. I didn't comply, his lucky day.

Do NOT expect anything like 'customer service' from these folks. When they say "No Salesman, just enthusiasts" they quite literally mean this. No one answers the phone... or timely on the chat feature on their website. (My average wait time between question and answer was over 5 minutes.) Welcome to the new age of internet sales. Customer are a pain, so we eliminated that aspect of our business.

Ordered a part from them. I got 2 emails telling me the item shipped after 2 weeks get a third email from shipping company that they received the label to ship it’s been 3 weeks today Still not to me. I was told I’d have it tomorrow I shal see