Precision Tune Auto Care

My 2006 Lexus GS was smoking and making a whirring noise one morning. Took it to Precision auto care in Cary, Waverly and $192 (diagnostic charge) later told me they did a compression test and my "engine is blown". Shocked by the news, I had AAA bring it to Lexus in Raleigh. They look it over and say "not blown, you just need an alternator and a belt." Bewildered we went back to Precision to talk with the manager who says, "I stand by my mechanic, your engine is blown". Now who do you believe? In the meantime I am driving it like I always have without a problem. Going to give the car to our son with six kids but want to make sure of the safety of the car. So we call Mike S. back at Lexus who gets the mechanic (who is a class 1-A, apparently the best type of mechanic) on the phone who tells

Girlies come here if you want good, respectful service. As a girl with no knowledge about cars, I felt it was easy to ask questions and talk with the front desk about the issues without feeling rushed or Uncomfortable. I have come here for 3 years due to the amazing service and reasonable prices. Special shout out to Johnathan thornberg at the front desk who was extremely knowledgeable and thoughtful, offering discounts where he could for my most recent issue. And the mechanics are great ! Never had any issue they couldn’t fix and always done right the first time. Keep up the good work :) !

I am so grateful for the service I received at Precision Tune Auto Care in Cary. After being turned away by other places that were technically still open—but claimed their inspection person had already left—I called Precision Tune in CARY and spoke with Jonathan. I explained that I was about 20 minutes away and that they were closing in 30 minutes, and Jonathan could not have been kinder or more accommodating. I drove across town, arrived shortly before closing, and was treated with nothing but professionalism and hospitality. My car was pulled in right away, and I was in and out in under 15 minutes. Jonathan made me feel welcomed and valued, not rushed or like an inconvenience. That kind of service is rare, and it truly stood out. They even made sure I was finished before they closed,

If I could give this location 0 stars I would. I took my vehicle there yesterday to get the the heating fixed. Ended up paying 800+. The problem -- my car was damaged. The screen on my display was cracked. I noticed it immediately when I got in my vehicle. The service tech, Dominic, spoke with the district managers, Tony and Vince. They concluded that since they saw some dust in the crack, it must have been there a long time. Seriously, I can't make this stuff up. It's a hairline fracture. There's no dust build up in the break. I understand mistakes happen. Just own it and make it right. Most reputable businesses would do so. But not this place. I reached out to the customer service advocate as well. No response. CONSUMERS BEWARE. STAY AWAY! I'll update my review later so you all can s

Mike the associate, very professional and respectable. Lobby is clean and comfortable. Great experience, handle my vehicle with respect and care. Great folks!!!!