Quality Mazda Service

Except for a couple minor things, I've taken my Mazda to Quality for all it's service. Recently, I had a much bigger repair that needed to be done because my car wouldn't start. Although the wait was a couple of weeks, Quality took care of me. I was provided a loaner and they kept in touch during the whole repair process. They did a superb job and I'll always recommend their service team! Thank you!

I scheduled an oil change online two weeks in advance and arrived 10 minutes early for my appointment, only to be told they had taken too many walk-ins and could not service my vehicle. When I asked to reschedule, I was told it would be “best to just walk in” because they don’t really schedule for small services, and that if I did reschedule, I should call ahead to see if they could still get me in. If the shop accepts walk-ins, customers with scheduled appointments should be prioritized. It should not be the customer’s responsibility to confirm an appointment they already booked in advance. Additionally, if a service cannot be honored, the shop should contact the customer before they arrive. Poor communication and disregard for scheduled appointments make it hard to trust the service he

I’m putting this up here because it’s not advertised on their website. Their hours say they are open until 6, but if you want your car serviced you need to be there before 3:30. I showed up at 3:35 and was turned away on 7/28/22. Their service techs going home at 5 is more important than customer service. If you ask them to run a code for a check engine light, they will not without an appointment two weeks away. I have always dealt with Squid, and he is phenomenal and always takes care of customers. Daniel is not. He has zero customer service and has an attitude like he hates his job, but is taking it out on you. I respect that employees want to go home on time. To accommodate that and customers, appointments for oil changes should be allowed to be made. I tried making one when I first got

We've brought our vehicles here for all repairs and for intermittent oil changes. Generally we have had good experiences, but I did have one that was bad. I took my car in for diagnosis and repair and while there they broke a door part. They didn't have the part and had to order it, which meant they had to keep the car two extra days. They did cover this at no charge. When I went to pick up the car no one was around and several people came after me and were waiting too. We could see people in the back but they didn't come to help us for about 15 minutes. The manager did contact me after this to apologize. I didn't have a chance to return the call, so that's on me. Other than that, Squid normally helps me and he has always been great. I have been in for service since my one bad experience a

Just purchased a car from Quality Mazda and I had a great experience. The salesperson who assisted me the entire time was very helpful and down to earth....Even the manager who I completed the deal with was very friendly. I would definitely recommend stopping in if you are looking for a new/used car....and if you want to deal with someone who is down to earth, friendly and not pushy ask for Javi!!!! Thank you Quality Mazda for making my purchase smooth. Happy New Year!!!