Quick Lane at Brighton Ford, Inc.

Dropped off my truck at 750 am for a 8 am appt for an oil change. Told them I wanted new wheel locks since mine were damaged. Was told it would be around 8 bucks each but that they would let me know through text. Got the generic this is Brighton Ford text etc, 12 pm came and still no communication. I text them and got no response. I decided to go down there and was told that they were waiting on the wheel locks from somewhere since they didnt have any in stock. I told them how did they know I wanted them if I never confirmed since they didnt text me! Whatever, they said they were putting them on and would need to test drive it and that it would be done. 40 min pass by I check my vehicles location and showing at the shop. I walk to the back and the truck is still raised! I ask the guy whats

This review is for Kyle Stillion - We bought a brand new truck Monday from groove ford in centennial. There was some severe sidewall damage to a tire and two others wouldn’t hold air. I called yesterday and told them they needed to put new tires on our truck. They said we were out of their tow radius and we needed to take it over to Brighton and they would get the tires fixed for us and take care of it. Kyle took hold of the situation after I called, ordered tires and had them there in just a few hours. He got everything squared away with groove to get these tires fixed and paid for. Thanks Kyle for taking the time to get us taken care of!

So you’d think the Quick Lane would do business on a walk in basis. Guess again. They had two customers in the Quick Lane and could not do an oil change on my Expedition. They said they only do business on an appointment basis. The last time I tried to do business here the service writer acted like I was stupid for tying to get an appointment. Don’t bother trying to use this place. They are the most disorganized service department I’ve ever been to. I’ll be recommending that the fire department I serve stop using them as well.

Go in for oil change and fuel filter. Couldn't do the fuel filter do to lack of experience. Couldn't let me know what was going on. But make stay for 2 to 3hrs. I checked my oil level. It was low. So I had to add another quart of oil. Never use to test drive your vehicle after oil change before. But never checked the oil after getting back. Use to get alot better service here before. Never had to add oil ever afterwards with in a couple of days. Mind you my truck doesn't use or drip oil anywhere. I've had it for 22yrs. I know my truck.

Bunch of kids working in the quick lane. 2+ hours for oil change and fuel filter. Did a tire rotation even though I asked them not to. Overinflated one front tire or just screwed up the rotation order because my back tire is way under and the front is sky high. DO NOT TRUST THESE KIDS! Second time they screwed up basic tire inflation in one year! They either don’t understand or don’t care..