Quick Lane at Koons Ford of Annapolis

I had an appointment and my advisor was ready. There was no wait to get my car taken in. Everyone was pleasant. I've always had a great experience here!

On a Friday afternoon around 4:45pm and after attempting to fix a nail on a tire at 4 different locations including another Ford dealer in Hanover, the staff at Quick Lane was willing to help without complaining, without telling me the tech was leaving in a few minutes they jumped into action and fixed the tire. Staff at this location are nothing but awesome. Haven’t experience such level of service under the give circumstances. Thank you guys for the service, professionalism and friendly attitude.

I’ve never been out of here under two hours and I usually just get an oil change. It doesn’t matter if I make an appointment or I’m first in line in the “quick” lane. Today, I arrived 20 minutes before opening (7:30), I was first in line for the “quick” lane, and only needed an oil change and a tire plug (had a nail). Two hours later….still waiting. I gave a few stars since the people are at least friendly and do decent work.

I have a maintenance package on my 2016 Ford Edge. I called another dealership closer to my home and they were not able to accommodate me. I went to the Annapolis Location and I am so glad I did! The beautiful, comfortable lounge may have been reason enough, but the service was excellent. They changed my oil, rotated my tires AND washed my car! The lounge is very comfortable and they offer free coffee, tea and water. I had pleasant exchanges with other customers and workers (all very polite and professional). This is my new location for having my vehicle serviced! I am very happy!

Absolutely nothing quick about the Quick Lane here. 2.5 hours for an oil change which wouldn't be so bad if I had not been told "it should only take an hour, hour an a half at the most,. We aren't busy at all". Ohhh then to say "you need new lugnuts which we have in stock for $160" that is just fuel to the fire. The lounge is super nice though, so waiting for 2.5 hours only really feels like 2.