Quick Lane at San Tan Ford

Oil change and all the checks that go with it. Bought my truck there (there were some issues with that) and have had it serviced there since. Lately, I have lost all faith with their service (?). Time before, they failed to replug something they had unplugged. Result, engine light and another 30 mile trip. They told me that an intermittent light would be hard to diagnose unless it was on when I came in. I made no appointment, just showed up. It took a manager to figure how they messed up. This time it was a wrench that appeared when my dash lights flickered or went out or I lost power. Never stayed on. Again, same story.... unless they could see it happening, no use bringing it in. I had to be stranded first. A meeting with the service manager lead to her dumping it on i

San Tan Ford has been a nightmare from the start, but I'll stick to the reason why I'm unhappy with the service department on this particular visit. I brought in my 8 month old Fiesta to get the door trim fixed as it had already started peeling and bubbling. I was told it would be a one day turn around, ready before noon the day after I dropped it off. Two days later I received a call saying they were were not capable of working on the door and had to outsource my vehicle to a real shop. Four days later I still have not received my vehicle. When I asked both representatives that I have now spoken to about a rental they both ignored my question telling me the car was almost done. Six days without a vehicle becomes a setback but they do not seem worried about this customer. During this trip

We brought our car in for a routine oil change and to check the a/c. We did not get an estimate until 5 mins before the service shop closed, they were going to charge us over $3,000 for the repair and assumed we were going to pay and did not ask for permission before calling. We were not able to pay that amount and had to rush to the dealership to get the car before they closed. After having a third party mechanic also diagnose the vehicle they charged us $800 to repair the same issue. This has been the second time they have tried charging a absurd amount for something that turned out to be a trivial fix.

I've had my fusion serviced at this location and seemed all good. today I was looking at my battery and Notice the ground terminal has a ton of battery acid and corrosion. The past two oil changes and they haven't even mentioned that my battery has been leaking and on the know your vehicle the battery check was good. Terrible service.

Quick Lane at Ford dealers is supposed to be a separate service area for more basic things like oil change. At SanTan Ford it's just a sign above the regular service center. Need oil change? Make an appointment but next available is at least a week out, oh and it will take 5 hours. If you want to see how Quick Lane is supposed to work check out Chapman Ford in Scottsdale. Don't go to SanTan Ford expecting an oil change on your lunch break.