Quick Lane Auto Center | Apopka

I used to think Quick Lane Auto Center in Apopka was the only decent part of Mullinax Ford, but I was wrong. When I bought my car, I told the dealer what I could afford monthly. They pushed a slightly higher payment by including a “free” oil and filter package for 5 years or 50,000 miles...whichever came first. Today I show up and they tell me the package has expired, even though my car hasn’t even hit 32,000 miles and it won’t be five years until August. When I mentioned the 5 years or 50,000 miles, the employee just said, “Yeah, I know, but they also have a limit on how many services you can get,”....something no one ever mentioned when I bought the car. Just another lie on top of many since day one. I’ll never come back here, and I don’t recommend anyone else does either. Want a Ford?

Been a long time customer a 20 plus year and 4 new vehicles. I took my wife's car for a oil change, tire rotation and engine lite. This is will it good because they aways come back with many more problems. I need tires, brakes, battery it at 56%, evap leak which is what causing the check engine lite, twenty lug nuts for $200.00 because they are swollen! Which is a Ford problem! And they should replace so no tire rotation. Brake fluid flush and coolant flush. $3300.00 without adding in the Evap purge valve $445.00. Yes I'm not happy at this point. I go discount tire, where I got the tires. Their numbers for tread came back different than what Ford said. I got all my lug nuts changed for $27, which is what I found Lug nuts on Amazon for and their impact wrenches took all the lug nuts off w

I cake led several times during the week and was put on hold one day for a total of 47 minutes being bounced around then sent to a voicemail so I hung up out of frustration. I tried again the next day and was on hold for 32 minutes. I finally called back the next day and set up an appointment to get a tire replaced that is under warranty. I got here and checked in and it wasn’t that busy. An hour and 36 minutes later I got up to ask what was taking so long and they told me my car was just now taken into the bay to be fixed. My appointment was over an hour and a half ago and it’s just now getting worked on. I’m so frustrated. No apology from them just a shoulder shrug. I wish I had never bought a car here so I wouldn’t have to keep using them due to my warranty.

This past Saturday my battery died at a local restaurant. Could not jump it with regular cables, had a tow truck on the way. Called quiclkane to let them know we were coming. Elizabeth took call and went out of her way to come to the restaurant and use a jumper box to start our vehicle. We then went to quicklane and they quickly changed battery and did works on our explorer. This is truly going above and beyond with customer service. Thank you so much Elizabeth and quicklane!!

The flow of business was higher than normal with it being Monday of Thanksgiving break. The technician Emma deserves a huge shout out for her quick pace and efficient procedures. Her hustle exceeded everyone else on the shop floor.