Racetrack Car Wash

I visted this car wash today at 1:43 PM for a full car wash, and I’m extremely disappointed with the results. I expected a thorough cleaning based on what was promised, but my experience fell far short. My steering wheel is still sticky. The cupholders were not cleaned at all. There’s still a spot on the floor that was supposed to be removed. My seat has visible residue and dirt remaining. Before the service, I specifically asked if these issues would be addressed, and I was told yes — but that was clearly not the case. I feel misled and very dissatisfied with the quality of work. I have my receipt from today as proof of service. I’m hoping management can address this issue and offer a resolution, but as it stands, I am very disappointed and do not plan to return.

I brought my BMW X7 in after a road trip with seven tweens—and the interior was in rough shape. We're talking crumbs everywhere, footprints, fingerprints, and who knows what else after a day of apple picking. The team at Racetrack absolutely exceeded my expectations. They didn't rush the job at all. Every inch of the car was spotless by the time they were done. The carpets were thoroughly vacuumed, the leather seats were wiped down and cleaned beautifully, and all the mats were washed and looked like new. You could tell they really paid attention to detail—no shortcuts, no missed spots, just top-quality work. My X7 looked, smelled, and felt fresh again. It’s rare to find a car wash that treats your vehicle with this level of care. Highly recommend!

I reviewed this location over the summer and they were top notch stellar. Now, increased prices (55 for premium wash, which I don’t mind but with the same level of care), but awful job. I will now need to finish the wash at home. Disrespectful and talking behind your back in Spanish. I speak Spanish. Do better.

$54 for the premium wash + $20 tip, I expected better results. The car still had few large, obvious bird droppings on it. This is something shouldn’t happen at this price point. If I’m paying top price and tipping generously, I expect attention to detail, not a rush job. Leaving bird shits on the car is unacceptable and shows serious lack of care. Didn’t give 1 or 2 stars because it was a holiday and winter. Plus the interior was cleaned well. I understand the workers are dealing with tough conditions. But that’s not an excuse for the service.

I have given this place 2 chances, and both times it seems like I came out with new scratches on my car. Very unhappy about that, but I know you guys will not claim it was you. I had also paid for the second best option which includes wheel cleaning, under carriage cleaning, and tire shine, yet both those things when looking at it were still dirty, and no tire shine was applied. You guys have no format to show which cars paid for what service and that alone just shows bad quality. I will not be returning