Rachel's Collision Center

This is My vehicle that is being sold by Rachel’s Collision Center, March 11 at 9 o’clock and it has been in flood water from hurricane Milton with water immersion and electrical system problems!! Russell the owner have put a suspicious MECHANICAL LIEN on my car!! For a fraudulent amount of 2500$ for unexplained repair charges that were never pre-approved by my insurance company, State Farm, or by myself the owner of the vehicle! I went there to retrieve my car after repairs were done and paid for by my insurance company January 9 and I was told I was not able to retrieve my vehicle Even though I had the money for my deductible, they would not even show me my vehicle. I had to call the Daytona Beach police and still no documentation not one piece of paper not one letter via email not one e

I called two hours ago to tow the car. I waited for 30 minutes. They said there was a release charge. Then they asked me to leave or send another driver because the desk guy said he didn’t have time. Very unprofessional, disrespectful, poor service, and many customers complain about them

This was the only body shop around that would tackle my issue. Some other shops recommend them and I needed an old school shop that was ready to chop out a bunch a rust and replace a large part. Would definitely bring my vehicle to them again.

Got my truck back with small parts missing, ac wasn’t working after I picked it up. (It had always worked) they told me my vehicle was almost done after a month of them not working on it. It took an additional month for them to finish. They unfortunately lead me on to believe it was almost done for a month. When I figured out the still hadn’t ordered some parts I had to get behind the desk and force them to order the parts (my running boards) if I hadn’t have done that idk that I’d have my truck back. The left my backup camera unplugged and my aftermarket tune unplugged which was not necessary to even touch. There’s too many other issues I had with them that I can’t type it all but I would not recommend Rachel’s to an enemy. My ac doesn’t work still and they said to drop it off but I’m not

We brought our 40 ft stretch suv limo there for some repair work on the window. The first time they did a quick fix which went well however when we returned to have the actual work done they failed us. They had the limo for 4 days and did absolutely nothing to it, drove it off the lot and cut people off while driving it. They did not have the authority to drive our limo off the lot in the first place. This is a vehicle driven by trained professional cdl licensed chauffeurs only. They drove it 9 miles and actually nearly ran another driver off the road. We received 2 calls from other drivers saying how crazy our chauffeur was driving. This was not our chauffeur driving. It was Russell owner of body shop. We thought Chris was the owner. He was very nice and Jasmine as well when we dropped i