Redhawk Auto Service - Jefferson

I took my car in for a headlight that was out. It's one of those that's encased so it's not simple. They charged me $260 due to the labor to remove my bumper to get to the headlight and upon pick up they didn't fix the daytime running on the same side. Didn't think I needed to be that specific. If I'm reporting a headlight problem wouldn't you naturally check them all? Picked it up around closing time. Pointed out the issue upon pick up, and Mike said maybe he could still get to it without taking the car apart and he'd call me the next day to schedule. He didn't. I received a text asking how they did. Replied asking for a call back twice. No returned calls. Within a month the replaced bulb went out along with the other headlight. So I was down to one daytime running light and brights only.

I decided to try RedHawk auto service because other car repair places weren’t giving my 26 yr old Mercedes the care it needed. I took a risk and it has paid off. I began coming here in late 2025. I’ve grown to trust the entire team, from Martha at the front desk, the technicians, and Sean the Manager. My car is running great and their parts are under warranty. I found a home for my car which gives me peace of mind. I am very thankful for their quality care🏆⭐️. Thank you! Pamela💕💯

5/5 star. From the moment I entered the building I was greeted with a smile and a good morning. I came in because brakes were making a noise; I was charged a diagnostic fee which was fair and would be applied to any additional work that would be needed. Offered a AAA discount which was great. Turns out I had more turns around the block on my pads which was great news for me. It’s refreshing to find a shop that’s honest. Excellent service, efficient and reliable. The manager is doing a great job. I’ll be a repeat customer for sure.

Not done with my experience yet! Arrived with appointment at 9:30. I had to pull it up on my phone they couldn’t find it! It is now 10:42 and I look out to see my car parked near the shop. I walk to see if they forgot to call me to find out my car hadn’t even gone into the bay yet.. to be continued! Yikes.. my time is valuable too

I had an excellent experience at Redhawk Auto Repair. Here’s a summary of what stood out: Friendly from the moment I walked in** — the staff were welcoming and approachable. Walk-in friendly** — they accommodated me when I showed up without an appointment, and I didn’t mind the wait. Plans for when you’re in a hurry** — if you’re in a rush, I’d recommend calling for an appointment to minimize wait time. Outstanding overall service** — the service was top-notch, and the team was professional and informative throughout. Friendly and professional staff** — they were knowledgeable and easy to talk to. Reasonable pricing** — very fair pricing for the quality of work. Kid-friendly atmosphere** — a comfortable environment for families. If you’re looking for reliable auto repair with great custo