Reed & Hoppes Towing Inc.

I had the opportunity to meet Austin last week as a customer. I had to call Reed & Hoppes in the wee hours for an emergency tow. The dispatcher answered promptly, answered all of my questions and was professional. She dispatched Austin to my location, to which he arrived timely with an awesome attitude. Especially considering that he had been woken up in the middle of the night. He was knowledgeable and very careful with my EV that has special towing requirements. We enjoyed a nice conversation on the way to my destination and I'm so grateful for their service and Austin's great personality and expertise.

The only reason this is a two star is because of the solid experience with the driver & second office lady. I have no desire to remember her name as she was purely rude, the main office lady kept requiring more and more information after we had already proved the car is mine. Pictures, registration and a drivers license and I even have the keys. We were sent back and forth to get paperwork till 4:31 when the office lady tried to deny our service since we were one minute late. Then tried to make an excuse that the police won’t allow it, then tried to make the excuse no wreckers are available… 3 minutes later a very nice gentleman leads us back to the car after she said “I’m not even sure if they’ll be here in an hour. Worst experience with a tow yard ever due to one lady, avoid at all cos

Driver who picked up the car was great, man that showed me to car to clean out was nice, ladies on the phone were rude every time I called and acted as if they were so busy she didn’t have time for me to explain anything. When I went to clean out car, woman asked a question and didn’t even give me a chance to respond before she rudely asked again. There was no thank you or please and just kept closing the slider. Terrible customer service and would not recommend except that their driver was super nice. Need some new office individuals.

Had the best truck driver Josh. He was so kind when he came to pick me and my car up when it broke down. Had a great converation while he gave me a ride to the repair shop. I can't thank Reed and Hoppes Towing enough for the great customer service not only on the phone, but in you drivers also. 100% recommend them to anyone. Thank you Reed and Hoppes.

This is my best experience with a wrecker in a rural area in my driving career They are priced fairly & if it wasn't for what AAA wasted my time trying to perform, I would not have come across this business Thank You Josh for the tow & the sweet, but anxious dispatcher that made it all happen