Riverside Nissan Service

Kudos to Vanessa R. who was my advisor this morning. Her bright smile, genuine care, and attention to detail made my morning. She explained everything on the multi check point clearly, came to check up on me during the oil change in the waiting room to make sure I was comfortable and to keep me posted on the work being done. THANK YOU VANESSA for going above and beyond, you’re amazing! 🤩

Vanessa at Nissan completely blew me away with her exceptional service! She was warm, patient, and went above and beyond to make everything easy and stress-free. Her professionalism and genuine care made me feel valued every step of the way. If you want the BEST experience, ask for Vanessa—she’s a true rockstar!

I have to give a huge "THANK YOU" to Riverside Nissan's Service Department. Especially Carlos Rivera my service advisor who made sure everything went smoothly during my visit. Carlos is amazingly nice, patient and also makes sure every issue is addressed and fixed. I came in for my first oil change and had 2 extra issues. One was a faulty volume control switch on the steering wheel and the other was a small unpainted area that must have been missed during production of the vehicle. It was actually such a small area that unless you were looking for it, you might not have even noticed it. Carlos ordered the parts I needed and also made an appointment to have my vehicle sent to the body shop to be painted. I was set up with a loaner vehicle and a few days later my vehicle was returned looking

Brought my car in for a repair for an air bag indicator light. Although my car is over 13 years old, after some research the Nissan repair team was able to find the (no long made) part, which saved my car! But what really made the experience stand out was the customer service agent, Vanessa. She was was extremely professional, friendly, accommodating and kept me informed throughout. My experience with her was nothing short of customer service excellence! Thank you again Vanessa! You are amazing!

Car was ready quickly and I was even able to opt out of an expense I didn't want to incur as the dealership was honest and said it wasn't necessarily needed yet. (will have to pay for it next time though) Free coffee from coffee machine while I waited!