Road Runner Heavy Duty Towing & Semi Truck Towing

Called at 8:44pm for roadside assistance and it’s 10:07. I am not sure why this business would accept a job from my insurance when we are nowhere near Chantilly or Sterling, VA. (We are stranded in Dumfries, VA) Now I’ve been waiting in my car at a gas station with my 9yr old daughter for over an hour for a tire change. Thank you for the long wait and for leaving us stranded for so long in an unknown area. You guys are great. Edit: Tire changed at 10:26pm. The mechanic that you sent was great. Very nice and professional. Got the job done fast. So, I’m changing to 3 stars just for him, but the wait was absolutely ridiculous. You guys stretch workers out too thin.

Christopher was great!! He got to me in a timely manner when the conditions outside weren't great. He got me back on the road pretty quickly.

I world give zero stars if I could. These people stole my vehicle from the overflow spot I had a valid pass for from my HOA. There was snow on the windshield so they claimed I didn't have a pass and I needed to pay them to have my vehicle returned to me. They also said they could not return it because management was unavailable on the weekends to authorize it so I have to pay them on a Saturday, Dec 6th, or wait til Monday morning, Dec 8th, to discuss it with management. We were inside preparing to leave the house to drive the vehicle when they towed it. They refuse to take accountability for their actions for basically stealing a car. This was after initially telling me it was towed because I was parked in someone else's space. Very unprofessional for management to not be available when t

This driver from Road Runner towing company confronted a young man who was able to recover this car in the river at Algonkian Park. He threatened the kid for supposedly taking money out of his pocket be ause he removed car from the river before he and his tow truck arrived . The Fire department asked if anyone could get the car out before it floated away, and the young kid was able to. The company is Road Runner. Please avoid this company if you need service !!

I had an incredible experience with Road Runner Tow Company! Michael arrived incredibly fast—faster than I ever expected—and within just a few minutes, he had my car back on the road. He was kind, professional, and clearly knows his stuff. His efficiency and calm attitude made a stressful situation so much easier. I truly appreciated his help and would absolutely recommend this company (and Michael in particular!) to anyone in need of roadside assistance.