Roseville Toyota Parts Department

Searching online for Genuine Toyota floor mats (All Weather) and Roseville Toyota had the best deal. They even beat out local dealers in my area where I wanted to just pick them up. After the order was placed, only an order confirmation email was sent. 2 days later and I’m beginning to wonder about the order since a tracking number or shipment update usually follows. Lo and behold, later that day the delivery arrived, product as described and packed perfectly. Not sure of the other reviews but YMMV. Easy ordering, free shipping, fast delivery… 5 Stars! Thanks to the folks in the Parts/Shipping Department!

What exactly is the point of being open until 7 pm if you can't sell parts after 530? I ordered parts last weekend. Was told I would get a call when they came in (probably Tuesday or Wednesday)... it is now Friday, so I called. My parts have been there since Tuesday, but I can't get them because they can't sell anything after 530... I live an hour away. Ordered them here so that I could get them on my way home from work. No one ever mentioned that I had to be there by 530 to get them, or I would not have ordered them since I work until 530. Now I get to spend 2 hours of my Saturday driving to get parts because Toyota customer service is horrible!

Ordered floor mats and some maintenance parts online. Order was processed in a few hours and shipped out in the same day with USPS priority. So it arrived fast as well. The oil filter box did get torn apart but the filter seems undamaged! Highly recommended as their online price is the best around and process is quick.

The Roseville Toyota parts department is an awesome team! ... I’ve been ordering parts from them online for nearly a year and I have never had any issues whatsoever. They are excellent in communicating via email and/or phone call. And also, the staff has ALWAYS been kind over the phone and in person. And most importantly if you order online you get a discount and the parts I’ve ordered have always been the correct item, which is soooooo awesome!! .... no headaches!!! Sandy

This place overcharged me. I went back after I reviewed the receipt and asked questions regarding why they charged so much?He Paul Koontz tried explaining to me that the repair took 3.5 hours. So I showed him the old part and explained to him that I can replace the part in under 15 minutes as it sits on top of motor next to air intake. 2 small vacuum hoses and 1 small electrical clip and part slides off. It's that simple yet Paul Koontz the service advisor told me it was 3.5 hours in labor. Paul Koontz said he made a mistake on the paperwork and did issue me a check for $306.90 which I got in the mail 2 weeks later. I just wonder how many people they overcharge when we as customers put our trust in these dealerships that rip us off. Paul Koonzt sounded more like a salesman that day trying