Royal Family Motors - Belden

The one star is generous…. Their Service department sucks for lack of better words or nicer words. I could say way more. Jason is rude,Justice is rude. And at the end of it all, they say have a blessed day as if it’s some kind of awesome place. They did not bless my daughter’s day. They actually screwed her over. The owner would not talk to her and they gave her a key that was so glued. You couldn’t open it at all to change the Not something she would’ve known until she had to change the battery. But definitely something that the service department before the car was handed over to sell should have looked over. Not to mention, my daughter almost had to have her car totaled after a deer hit her and did minimal damage. But because of the way the car was rigged together before she got it beca

This company needs to close its doors. My sales guy is the only bright point. Very friendly secured my loan. But I bout came to blows with Jason the service manger. Bought a truck told them same day about the check engine light and a clunking noise set up a time dropped it of and it wasn’t touched. I was told by the frond by him they would fix it. Ok cool. Nope his version of fixing the check engine light was by clearing it out. O by the way they don’t have a scanner program to clear dodge 18 or newer because it cost 500.00 dollars. Side note it’s 50 bucks for up to 5 scanners. Any ways we get into because I would not let him treat me like shit nor a moron. So we finally calm down. Reset time for the following week. I go pick it up and the c v axle is fixed but Guess what’s not he tells me

This is a BS company. Had been talking to someone a few days about a H2 vehicle that they had. They listed it online with out having all the paperwork for it said they couldn't sell it right that minute. And would get ahold of me as soon as they had the paperwork. So 4 days of trying to figure it out. They marked it sold and made a appointment for me to come get it. Then the lister/seller supposedly had yesterday day off. And they sold it out from under me. And I guess the lister/seller. And he lost out on a few hundred dollars. This was going to be a Christmas present for my wife its something she's been wanting for years I don't like the He's but that's what she wanted. So happy wife happy life right. Now a huge wrench has been threw in to my plans cause of them not being able to do thi

Sold me a lemon said they was gonna help me fix my vehicle and never helped just left my truck in the back. And kept giving it back to me and not fixing the problem. Poor management poor salesman they will tell u anything for your purchase.

never in my life have I seen a company that cares less about its customers than royal family motors. justice is the only exception to being someone who actually gets the job done. I first came in at 19 to be served a hyundai with a 27% apr, exactly what I was expecting for a first vehicle. it is now 2 years later and time and time again I have come in trying to trade in to something better just to have my requests ignored while they try to peddle me on financing a 100k mile vehicle that they can’t sell otherwise, and then tell me it’s all that i’d be approved for before even running a request to the lenders. almost sounds like exactly what happened the first time I came and got the hyundai 2 years ago, couldn’t sell it to anyone else so I got the piece of crap. just the other day I had an