Royal Oaks Parts Department

Short version; My Wife and I have kids with special needs. We decided to get a second vehicle. Our daughter was in a bad situation and might have had to be taken 4 hours away at the drop of the hat. Bought a vehicle and had to take it back within days for an oil change. They reported two error codes were active. Said the tech would speak to me if anything was wrong. Nobody did and sent me on my way. Two days later on our way to Louisville problems arose directly from the error codes. I was told to bring it back. My Wife was treated horribly. We were lied to, given a loaner with virtually no gas. Then replaced with another days later on empty. Every time we spoke it was a lie. We were without our vehicle for 5 days. They refused to keep their word at every turn. I was told work was done th

I ordered my part it took a week to get, no biggie, when it arrived it wasn't what I ordered, waiting now a week for Heath or Keith to process my refund and waiting for a shipping label for UPS to send back parts. This refund process shouldn't have taken no more than an hour to process, yet it's been a week and still no label, no refund processed in a timely manner so I guess it's tine to contact the owner. I well know this should not take this long. When I called today, Dec 2, 2016 Heath or Keith told me he would process my refund within two hours that was 9am, still nothing! If you want good customer service I would buy from somewhere else, I not getting it here.

We visited the service department here for an oil change. The people was nice, the waiting area comfortable,but the wait time was long ! Our appointment was at 10am, arrival time was about 0945am,and they did not have us ready until almost 3 hours later. The people was friendly and professional, but be prepared to wait.

Nothing wrong personally everytime i’ve been to royal oaks it’s been good business, my son on the other hand has shown me videos on social media of a young girl who works for this business driving around all day posting different cars, I don’t know how others think but me personally I understand people looking for cars and test driving them but your own staff having fun joy riding them? Doesn’t look very good on your business.

Definitely did not have the experience I was experiencing nor wanting. I will not throw the woman under the bus for she said it was her second day but the manager Jake Sams (I’m sorry if i got the wrong last name) does not have any good customer service nor respect. I dropped my car off to get looked at 10:30am and did not even receive a call until 4:30 about what was wrong. The woman told me with everything added together i was looking at $2,200 atleast and was not explaining anything, she told me i should go to another mechanic so I would be able to get a better price. The Jake man could not look me in my eyes or explain anything to me the woman told him the prices were outrageous and he just got frustrated, I called my mother and all of a sudden the price dropped to $1,900. They didn’t