Russell RV

I took my travel trailer here as it was recommended by the insurance company. I dropped off my trailer on Friday October 18th it was not finished until February 12th. When I dropped it off I paid my $500 deductible in cash. (If you pay them anything you better video it) There is constant delays it's going to be ready and then it's the next week and then the next. When it is finally done I make arrangements to pick it up and they want my deductible again. I explained I paid in cash when I dropped it off 4 months ago (the insurance paid them 6 months ago) and they said no you didn't we don't take payments like that. Rob took my money when I dropped it off, I just have no proof so I had to pay my deductible again to get my trailer. When I picked it up there was no walkthrough showing what was

We had a leak in our van and also had roof damage inside. We took it to Russel RV. They had it for almost a week when we called to see what the estimate was for the work to be done. They called back and told us the van wouldn’t start. Had it hauled to a shop. A week later we took it back. They gave a ridiculous estimate over the phone and we told them that all we needed done was the whole van to be resealed and if the vents needed replaced to let us know. I erroneous thought they were going to reseal the whole van. You can see in the video that not only did not reseal the whole van but did not inform us about the the vent over the commode ! You can see in the video it should have been replaced; it broke off when I touched it! They did not reseal the whole van, as we expected, bu

We have used Russell for six years and have always been pleased with their work until now. Daniel is wonderful and knows what customer service is about. I must say though this year’s work will be our last with them. We had new flooring and it was done great and looks good but. . . almost all the things they removed to do the floor was replaced back wrong. Water heater was a problem and had a leak that had caused our old floor to rot. We were told it would be fixed and all would be repaired - didn’t happen. After a heated discussion with Mike he finally sent someone out to repair the leaks we were told would be fixed to begin with. Both front slides were removed with one slide floor replaced. The slide that the floor was replaced was installed wrong and is not sealing. We did not realize th

We have been dealing with this company for many years. Their work ethics is outstanding! They have always been accommodating. We have never hurried them and in return the repairs were done exceedingly well. This trip they repair our floor took their time and the work is beautiful done. Thank you guys!

Russell Rv. Is the best i would give them a 10 but theirs not one.