Safelite AutoGlass

I made an appointment online on Saturday for an appointment on Monday with the Memphis store at Winchester/Kirby Parkway. I was given a drop-off appointment for 9:30 am. Unfortunately, I didn't have anyone to pick me up so I opted to stay and wait at the shop. They told me when I arrived that they were very busy and backed up that day and that it would be closer to the end of the day before my car would be ready. My car was finished about 4:30 that afternoon. I was able to use their wi-fi and work on my laptop in the lobby for the 7 HOURS I was there. I share this information so that if someone thinks they will get worked in sooner if they stay onsite while having a "drop-off" appointment, they will understand that you absolutely are the LAST IN LINE, even after drop-ins that experie

I had the best experience here! I had a rock hit my windshield and it made a quarter sized spot right in the middle. My insurance recommended these guys, and the experience was perfect. I got a same day appointment. I showed up a little early and my windshield was repaired and ready to go 10 minutes after my appointment time!!! The staff were friendly and knowledgeable. They took care of everything with my insurance company, and I left with a receipt with a $0 total. Thanks again!

Service was great! The technician kept me informed throughout the replacement/installation process. Windshield replaced in a very timely manner. Very pleased with the service and wiper blade replacements.

Terrible. Don’t go here. They are terribly understaffed. I set a 7 am appointment on thier site. I got there at 10 till - shop hours are 8-5 and guy doesn’t show up until 7:05. He then told me it would take a lot longer the site estimate. He was the only person in the shop and it was clear that he really didn’t want to work on my car per the appointment and time estimate. The customer service agent was just as bad and argued with me about canceling my appointment. It was just a terrible experience. Avoid it if you can. UPDATE - Ended up at Caliber - downtown location - the next day. Really great experience. Highly recommend.

My insurance company scheduled ny windshield replacement. The day of the replacement I received a text from "Mike" telling me my new windshield was scratched & they'd reschedule. After several days, no one called to reschedule. I stopped by to inquire, and there waa one person working in the entire building. He was answering phones & trying to work on windows. I left my phone number sp someone would give me a call regarding replacement. More days went by and no one called. Since I did not delete Mike, I texted him asking for an update, but he did not respond. I called customer service and asked for another location to handle my insurance claim/replacement. Prayerfully, Covington Pike will not give me the runaround when I take my car there in a few days! If so, I'll tell my insurance compan