Salami Isuzu Trucks

Took my company box truck there for preventive maintenance. As soon as my driver picked it up, the check engine light came on and started having power issues. After taking truck back to them a few times and a few k dollars later, truck was never fixed and my company had to get it towed to the dealer. If you want to change a light bulb, they can do that. Other than that, I would not trust them not even with an oil change.

Made an appointment a week ahead of time because my truck had a few things that needed to be fixed. The night before the appointment, I dropped it in so they could work on it first thing in the morning. Nothing was done! I picked it up at the end of the day the same way I left it. No apologies whatsoever about wasting my time. Business as usual, I guess. The level of carelessness and lack of consideration left me in disbelief.

We all know how painful and stressful buying a vehicle can be, but my experience at Salami Isuzu of Boston was the complete opposite. This was one of the most significant purchases I’ve ever made, and it ended up being the least painful. From start to finish, I worked directly with the owner, Joe, his finance guy, James, and the service team. Every single person was professional, welcoming, and treated me like a lifelong customer. By the time I left with my truck, it felt more like I had just done business with close friends or family. I arrived at the dealership an hour early (the only time I could get a ride). The owner, Joe, personally walked me through everything. Then he told me he’d bring it up the street to fill it with gas—but I was so excited to drive it, I told him not to worry.

Christopher and the staff got my driver with a warranty concern in right away and was very helpful to her. I was super pleased with the service seeing how this truck came from a dealer in Maryland and was running a route in Boston - they got right into it and got the truck and my driver taken care of. They also provided great information and was very attentive to our situation. A+ experience while dealing with a stressful situation. Thanks!

Just called 5:56 to be exact to ask about a part. I got told to call back from Sebastian in the morning he already clocked out ; if you don’t want to work your full shift find another job. Any sales man that wants money for the company would have took a 4 min call. Bad for business I’ll take it to someone else.