Sam's Club Tire & Battery

I’ve been going to the Sam’s Club for probably eight years now and this tire and battery department is hit or miss. Sometimes the service is awesome other times you’re waiting for someone to even acknowledge you exist. Their focus is the bays instead of the counter. I think a service bell that rings in the bays would help the counter service out and make people feel seen/heard. Otherwise you sit and wait until someone from the bay looks inside to see you standing there waiting to get a battery.

Where do I begin?! I will start off by stating four of the five separate interactions with Sam’s Club Tire department were consistently poor. The tire purchase was handled well but the 4 separate visits (install, pick up, repair & pick up) were nothing short of disappointing and frustrating. As another reviewer mentioned the guys doing the tire installation and repairs are horribly inept at customer service and efficiently doing the work. Two different guys (one for install and another for repair) were rude, slow and just all around unpleasant for no reason whatsoever. They not only seemed annoyed that they had to install four tires but after pointing out the tires were not inflated to the correct Psi one of them said “looks like you have a heavy engine and can’t do anything about it”. To

Went Fri night at 5:40 to get a flat fixed. There were no cars already there but they told me they don't work on after market tires, which I told him mine are original. He said they still couldn't do it and to come back tomorrow. I went in again on Saturday and was told they had a car pulling in and they'd do it after. I sat watching them for an hour and they couldn't even change 2 tires and were on the phone and taking breaks throughout and decided I didn't want them touching my 4 month old vehicle.

Had a mix up with my order after placing an online order. Special thanks to Mikey & Alan for getting me squared away.

Worst customer service ever guy at front desk is clueless and very rude .