Sam's Club Tire & Battery

I am highlighting the exceptional customer service I received from one of the techs, Martin. He took the time to explain the situation with my tire and the solution for addressing this issue. He is actually helped with an issue that was overlooked by another Sam’s location. I would recommend anyone to work directly with him at this location.

I ordered a tire 6 days ago and I've been waiting for a call to let me know if it's arrived. I've called 10 times today and the phone rings and rings until it disconnect. The one time someone answered they immediate transferred me and nobody answered. The prices may be decent but you're better off having the tires installed somewhere else. Their support is awful.

Made an appointment for tire rotation and balancing got a call from Sam’s to reschedule because there was no staff so I woke up and went at opening for walk in their was multiple attempts to turn me away then I was told they couldn’t do services because lug nuts where stripped went directly across the street to Mavis no issues at all save your time just go across the street.

Poor service communication is off with staff, it’s been about two weeks and my tires are still not in. Then they messed up something on my car because now it’s sound like my car is scrapping metal ever since my doughnut was put on. They don’t care at all, this Sam’s needs to be shut down

Special ordered tires and they came in pretty quick, only problem is Douglasville store will not answer the phone to make an appointment for installation!! Tried all day long one day with no answer, one time though they did pick it up and leave off hook to shut me up. Contacting Bentonville with complaint!