Sam's Club Tire & Battery

• I was 40 minutes late to my first appointment, so they didn’t take my car — fair enough. • I rescheduled for the next day and arrived on time. • They then gave excuses about only having one technician and scheduling issues, blaming the supervisor/team lead Victor, who I’ve had a previous negative customer service experience with. • If they really have scheduling issues, they should have called me instead of wasting my time. • They took my car but turned away another customer in the same situation. Overall: I got the vibe they were just making up excuses to work less.

Unprofessional Service at Tire Center The staff at Tire Center were unprofessional. After witnessing their behavior, I decided not to get my tires changed there and simply picked them up instead. They made me park and walk around to the front entrance, even though a closer, more convenient entry was available. The lack of courtesy was disappointing.

Tire center technician is not professional at all. They changed my tires and when I arrived to home. I found them flat tires. Take care before you work in Edison tire center and please hire professional technicians.

Fast and reliable service Arrived at 5:00pm for new tires appointment and it was ready at 5:45pm

Arrived at 7.45am for 8am installation. Nobody there. 8.15am GM apologies and doesn’t know the status if/when the employee will show up due to an inch of snow. Nobody contacted me to reschedule. Employee Jordan shows up and calls me at 11.30am, I arrive at noon. He ignores me at first. He didn’t wanna be there clearly. I forgot my Sam’s club credit card I used to order the tires. They refused the ring up the purchase from the cash register. Female indian mgr really didn’t care about resolving the issue. I cancelled the order, too much aggravation for what it’s worth. I won’t be renewing my membership either. Costco, here I come!