Sam's Club Tire & Battery

Our experience with Sam's Club Tire center was not good. We purchased tires about 4 months ago. Recently we had a tire blow out in Mississippi. We had purchased road hazard warranty so we reached out to Sam's Club for help. To our surprise no one locally would pick up the phone so we were transferred to a call center in the Philippines. After being hung up on several times and given inaccurate information, two hours later we finally got someone out to change the tire. Again, I couldn't reach anyone at the Sam's Club location in Independence, so I personally went out there to make sure that they had the replacement tire. I spoke with Seth Stanton (co-manager), who made us a lot of promises and took responsibility and assured us that he would take care of everything and eliminate most of the

I shop at Sam’s Club and having the tires center so readily available was a win; the auto staff are great. However, I have scheduled 2-3 visits concerning low tire pressure. The first visit I was told it was the rear driver tire. The very next day after that visit, my light came on and while I was driving another driver informed me that my tire was really flat. I contacted the auto dept and was scheduled a visit and was this time and another time that nothing was wrong with the tire. The picture is the result of me not airing my passenger front tire every week. Even with me telling the auto dept that this tire keeps going flat they insist nothing is wrong. I purchased these tires from Sam’s and they put them on maybe Oct 2022 and the tire light started coming on the following fall prior to

Excellent customer service, we had a mix up with the tires we purchased but they discounted and took care of us. The woman working the counter really went above and beyond to fix our problems.

I am very rarely able to write a good review about an auto department. I purchased tires from them years ago, and they just went bad. That actually isn't a good thing, they should have lasted longer. They were willing to replace the tires, but it was just slightly out of warranty. There was a woman and a guy who were really helpful throughout the entire process. She tried to find me discounts, and was very knowledgeable about the brands. It wasn't just selling the highest priced tires. I assume they aren't on commission because they actually have morals. I do think that they should be better about explaining any fees, and little things like tire disposal fee. They don't ask if you would like to dispose of it yourself. Overall, everyone was really nice via phone and at the store. They wi

Made an appointment a month in advance for tire rotation and balance. Once I got to the check in counter the customer service representative said that my appointment time was set to 3 hours later. Now I do give it to her she tried to work with me but they had no openings. It was such an inconvenience to me which I live 20 miles away. In the end I had to reschedule for another date two weeks out. Just my luck. Im very disappointed.