Sam's Club Tire & Battery

Incredibly disappointed with the service received here. We had an appointment set for 3, but they decided to work on the walk ins before us and didn’t have our car done until past 6:30. Every time we looked in, they were talking and joking around instead of working on our vehicle. There were no apologies or explanations as to why it took this long.

Have been getting tires here for probably 20 yrs and have rarely been disappointed. They just replaced a Nexum tire for free I bought last Dec because it got a bump on the sidewall (guessing from a pothole). Then they replaced the other Nexum as it was under warranty too and they noticed (without me asking) that it had too much tread wear. Wow ! Amazing service.

I have been a member of the Sam's Club for over ten years and have never encountered any misconduct. Today 4 September 3.15 pm I left my car for a tire pressure check and told them that if it takes too long, I will come tomorrow morning. However, when I returned 45 minutes later, the department manager, Chris, was on the desk. He asked why I had come, and I explained that I had left the car for a check 40 minutes ago. He spoke aggressively, but I couldn't understand his response as he didn't seem interested in hearing my side. I tried to talk to him, saying that I had informed him about my plan earlier, but he refused to acknowledge it. Later, he angrily demanded the work order bag key for the tire check, and when I handed it over, he aggressively returned it to me. I felt compelled to s

I got the tires for my f150 truck from here and I visited them for my tire rotation and balance after a year. Before i dropped the truck off i marked the 2 tires. After couple hours they called me and said it is ready. I asked them over and again and they explained me they put the back tires to front. And when i got the truck back same tires same place. They lied to my face as job done. I don't trust their one word after all. Their job is scam.

They are extremely unprofessional. They initially said it would take 1.5 hours to remove a nail and fix a tire, but I have been waiting for nearly three hours now, and it still isn't done. I have checked with them three or four times, and each time they assured me it was almost ready, just a few more minutes.