Sam's Club Tire & Battery

I called the tire department first thing this  morning in distress that my car needs a tire as i found it flat after a long night shift. I explained I commute from Danville and don’t feel safe to use my spare to get home and then had to drive back home and then travel to work tonight. I was very emotional… but then Albert kindly walked me through what tire I would need and advised he would do his best to work me in. Albert continued to show some much compassion when I arrived that he explained he wanted to see if he could fix my tire or change it quickly so I could get rest. Albert worked so promptly and fixed my tire. He went above and beyond to fix my tire and assure me that I don’t need to buy a tire at this time. Albert made my week. He showed me that in the midst of chaos there are su

Had my tires replaced today. No issues with replacement however issues with staff. Person before me didn’t have an appointment for a tire change and when staff told him he had to have an appointment, he threw a fit so they gave him a same day appointment. Mind you that scheduled appointments were a week+ out. I had scheduled a week prior and after the person before me paid and left, I went ip to the register and paid for my replacement/gave my keys. Afterwards, I noticed the total value was significantly different from my initial order so when they called me to tell me my car is ready, I asked to look over the receipt and noticed they charged me for 5 tires. The charge was remedied however I asked if the person before me who didn’t have an appointment received his tire change already and

Probably the most unorganized and ill run institution to purchase and have tires installed. Tires were ordered in the first week of October and an appointment was made to have the installation five days after they arrived at the club. After waiting an hour and a half, I was told the tires were “misplaced.” The tire center manager refunded the installation charge and said he’d call when the tires he reordered had arrived. After a week, I had no call, but the tires were received (I called to double check). I was told to, “just drop by and we’ll get it done.” Well, just dropping by has taken nearly three hours when I was told to expect two. Customer service is sorely lacking and the customer is blamed for errors made by employees. Beware! Tires are a good price but sometimes they don’t exist

3 appointments. No fewer than 15 phone calls. Each time they would say the computer only shows 1 tire is here. I finally went in on my last appointment and they looked around and what do you know, all 4 tires were there. I have to wonder if they weren't there the entire time. It was a terrible experience to be honest. Not impressed with either you're or member services. Put you on hold, don't let you know just click and you're on hold. Extremely thoughtless. IMO. They need training in customer care no doubt.

We went for a slow leak in one tire and we’re told all four needed to be replaced. We ordered them and never heard when they arrived until we called for a status. We scheduled an appt and they couldn’t replace them because of a lug nut. They wanted us to go to another tire establishment for the lug nut and then come back. No thanks!