Sam's Club Tire & Battery

We have a fleet of vehicles and this tire center takes care of our tire and battery needs. Winston is always great to work with. My only complaint is that if no one is at the desk, it is difficult to get the attention of the guys in the shop. They need a bell so that they know someone is waiting at the desk.

I had an appointment on yesterday, October 14, 2025 at 10 AM when I arrived to the store I was informed that the parking lot was being repainted and that I could not get my car service. I should have been informed before my arrival. This was very frustrating there needs to be someone in place where is the customer could receive notification or can be contacted for things like this.

I called last week because my battery was dragging when I was starting my car. I went to this location at 8am this morning and told Winston why I was there and his response was, "you need an appointment. " I said no I need my battery switched out at no cost because I've only had it 2 years and I have a 3 year warranty. He starts working on it as slowly as possible. After 45 mins he gets ready to install it and I ask "how much longer?" His response was "as long as it takes." I said 'I need a time because I have to let my office know." So, he starts moving again more slowly this time and he finally gets it finished. If he would move faster and stay off of his cellphone the department would not be as behind.

Long story short this location and 64 location are both terrible! I purchased 4 tired in Feb 2023 and have had to replace two already and multiple plugs. The lead Winston is personable but can’t be trusted. I brought my truck in after the plug came out of the tire and Winston and one of the other techs tried to lie and say there was “something” in my tire but when another tech walked up he said there was nothing in it. They didn’t tighten my lock lugs and two fell off. When asked about it I was told to just buy a regular lug or they would have to run the tapes back to see if the techs made a mistake. I ask for the tape review and never heard from them. Save your money! They suck and so does Good Year tires. It has not been a good year with these tires.

Please be cautious—do not allow these young men to work on your car. They lack the proper experience, and there’s a high risk they’ll damage your vehicle parts and refuse to take any accountability for it.