Sam's Club Tire & Battery

Do NOT buy tires from here! This is the second terrible experience we had here. We bought 2 sets of tires for both our cars here in 10/2023 yesterday one of the tires blew out as it had a tear in it. We took it to the nearest Sams tire location on 300 west in salt lake they told us in order to access the warranty we had to go to the store we bought them from since they don’t communicate and couldn’t fax over the warranty information, so we drove home on a donut tire and then went to the Murray location the next day to be told they didn’t have any tire that was the correct size in stock and they couldn’t even get in the phone to call the other location to see if they had one. It would need to be a special order 3-5 days out. And the only thing they could do was sell us a new set of 4 tires

Don’t know how to repair a tire. Really good experience from the first people, but the tire manager just wants to sell tires and will look for ridiculous reasons to force you into buying new rather than repairing.

I bought tires and their service was very good. I had a tire that need to be replaced. Jim immediately took the tire and replaced it under warranty and brought my car to the front of the store when they were done. Great service!

TLDR: overall good place to get tires and tire-related services but expect the possibility of lengthy wait times at appointments. Pros: - Good brands, wide selection, and very good prices on tires, especially during sales. - Good services included on tires that you buy and price fairly for tires bought elsewhere (wish they did things like alignments though). - The face-to-face interactions I've had have all been good or great, they've got that aspect of customer service down pat. Friendly and knowledgable. - Some tire shops might sell you older tires that have been sitting around for awhile (possibly years) but the tires I've had put on here have always been very new. (If you're unfamiliar, look up "DOT date manufacture code"; tires are stamped with the week and year that they were made.)

After getting a new and high-price battery from Sam's for a couple of days, my car could not start. Visited them and asked them to check. They did not want to check, claiming that my car needs mechanics. Visited the 2nd time after 1 hour and this time a technician checked. The bolt connecting the battery was loose. Tightened. Worked well after the fix. I suspect that the bolt was not properly tightened when they replaced the battery. 1 star for the trouble and for the refusal to check for the first time. 4 star for overall experience.