Sam's Club Tire & Battery

I called in to get my tire fixed and I was told that they do not book same day appointments. So I scheduled it for the next day. I came in and I was told by a tech and the manager Junior that it will not be repaired because the side wall is stretched, so I have to buy a brand new tire even though it is under warranty. As I buy a new tire, Junior, the manager, tells me to read it sarcastically because there is a lot of information. (I am upset as it is because my warranty was not covered and his sarcasm didn't help) I told him that it doesn't state anywhere that a tire should not sit flat for an extensive period, that it stretches the tire and loses it's warranty. I will buy this tire since it is flat and needs to be replaced, but this is the last time I come here to buy tires.

Made the mistake of purchasing my tires at Sam’s. All was pretty good until I picked up a screw and needed a new tire. Told they can no longer get my tire model and would have to get a mismatched replacement. This was unacceptable to me especially since every other tire shop in the area carries my tire. Also of course, they would have to order the tire and I would have to wait 3 to 7 days. I’m visiting the area and should have already been headed home. Basically because the warranty is prorated on tread wear I decided to pass on Sam’s and got the correct tire replaced at another tire shop. So long Sam’s you lost a long time customer due to your inability to work with me and my circumstances.

I bought my tires from Sam’s Club approximately a year ago. Although the price was good, the follow up service is terrible. Nowhere on the website does it give an option to make appointments for tire rotations. Upon arrival I was asked if I had an appointment. I told them I didn’t, but planned on coming back. Initially the person at the counter stated it would be atleast a couple hours. I responded with we planned on coming back late so there was no rush. At this point another person behind the counter stated they would not be able to rotate the tires today. I was at the store at 12:30-1:00 and they closed at 7:00. I find it hard to believe they couldn’t find time during that 6 hours to do a rotation. Maybe they are that busy. I learned my lesson, I’ll choose somewhere else next time. Foll

TERRIBLE TERRIBLE customer service! They never answer their phone, including membership services. All I want to know is if the tires I ordered are in stock. Waited on hold for over an hour and just gave up.

I work very far from home, so I ordered my tires from the Sam's Club website which seems pretty convenient in theory. Order your tires and installment package, call the shop, schedule an appointment to have installed, then get them installed when you can come in. However, you can't just call the shop and schedule an appointment. I called every day after being notified my tires arrived (quickly!) and nobody at the tire desk ever answered, and when I got through it was because another person answered and told me they'd get my info and have them call for an appointment. That did not happen. What happened then? I went to the shop on my day off, pulled up, realized it's not like the places where you pull up, they take your keys, and you wait. So I parked. I talked to a technician who told me "