Sam's Club Tire & Battery

Showed up to get my tires rotated because I purchased my tire here. Waited 30 minutes at the counter to at least get greeted and know one came. So walked back to my car and see a guy blowing leaves away from the garage. Walked up and said hey is anyone working the counter which he replied I was just up there. Look, customer service is what I do for a living and if blowing leaves is more important than making money or customer satisfaction then you guys are doing great!!! P.S there was only one car in the garage so they weren’t busy at all.

Slow slow Came in asked if I could get my tires rotated and balance they said they had an appointment at 5 I said I'll come back then the lady goes in the back and comes back asking If I want to do it right now. I said absolutely that's great. Here it is 430 3+ hours later and they're still not done. Absolutely worthless why even offer right now if you can't actually do it. Stupid stupid stupid. If they were paying me my hourly rate they damn sure would hurry up and get me out. I won't be renewing my membership after this. Garbage.

Got our tires put on here last year. I made an appt. Arrived on time. There was no tech there. The employee at the register didn't know when they would show up. Half hour later they arrived. No apologies. Just standard procedure I guess. Fast forward to this week, a nail in the tire. Wonderful. "At least Sam's offers lifetime flat fix!" Well, we called ahead and we're told we couldn't make an appt. Frustrating, but we rolled the dice and showed up to get it fixed, an hour after they open! The tech wasn't there and the employee didn't know when they would arrive. It's just wild that this is normal. Avoid it if you can.

Went to the North Charleston Sam's Tire & Battery last week. My car battery had died so I went in for a replacement. Battery was about 2 years old and still covered by the warranty. I just showed up without an appointment. The technician checked the readings on the battery and said it was covered. They were very busy and said it could be up to 4 hours to fit me in, I decided to wait. 40 minutes later the new battery was installed and I was on my way. They were able to fit me in and I really was thankful.

Love to lie, told me they could do my tires and left when they said next week could find another by then but came back to make an appointment and said they couldn’t do it and acted like they didn’t talk to me saying they could waited 15 minutes as well for them to say that