Sam's Club Tire & Battery

If service after the sale is what you're looking for, don't go here. I went in to ask if they could rotate my tires at 3. They said they had a 3:00 appointment so I would have to wait till 4. Here's their bays at 3:15. They also said the only thing that had done since 2:00 was change some wiper blades, and that only took them 3 minutes (their words not mine). I would recommend Plaza Tire in Paducah. I thought I would save some money with Sam's, but service at Sam's is not the same as what you get from Plaza.

I have dealt with them twice, never again. The first time I had a nail or something in my tire. A friend came and changed it while I was at work. I called and was assured I could bring it in for a plug after work so I wouldn’t have to drive home in the snow on a donut. When I got there the rude arrogant worker told me no, he wasn’t doing it. After telling him I called first he called his manager at home who told him that yes he had said it could be done. The guy then told me he wasn’t going to plug any tires because it took longer so I had to buy a tire. I said ok and 3 hours later drove away. The second time I went in for an appointment for 2 front tires. The man told me that they normally recommend new tires go on the back but since I have an all wheel drive Sam’s will only replace all 4

They do not back the manufacturers warranty and terrible customer service. As a woman it’s tough to find automotive maintenance providers that won’t take advantage of the customer. Sam’s automotive department once again proves that you must bring a man, to insure you get the right maintenance done at a reasonable price. Their warranty is a joke because they have an unattainable standard that guarantee you will void the warranty right out of the gate.

After the experiences i've had getting a set of tires for my car, i will never deal with Sams Club tire again. 1. These people do not answer the phone! If you select "tire" on the menu, it transfers you to a call center in India. After stopping in, the emplyees said to select "customer service" and have them transfer me to the tire center phone. I ordered tires in the club on a Sunday and expected a call to let me know when they came in (never received it). On Thursday, i called customer service who transferred me to the tire center and i left a message. I did the same thing on Friday AND AGAIN ON SATURDAY!!! NOTHING!! I called the call center in India (Saturday afternoom) and they told me the tires had come in. As i was driving to Paducah, i recieved a call from sams saying "im from sa

The guys at this Sam's Tire and Battery are great! They are knowledgeable and personable. Sam's prices and service are great as long as you plan ahead.