Sam's Club Tire & Battery

I took two vehicles in to do a simple rotation and balance. My vehicles have different tire pressure requirements for the front and back. On both vehicles, the tire pressure was incorrect. They rotated the tires as expected, they just didn't adjust the tire pressures so that the front and rear tire pressures were swapped. Thankfully I caught the mistake and was able to adjust myself. Once is an honest mistake. Both vehicles indicates they may be overlooking some things. I'll take my cars elsewhere for tires.

Your tires will not be done in an hour. They don’t even start mine within one hour then made excuses about the number of technicians, even tho they schedule and book your appointments.

I made an appointment for tires last week, the tires were in stock and said they would be ready. I show up for my appointment the tires are no where to be found and they blamed me for not ordering the tires earlier. The only tires in stock were shorter than I wanted and cost 200$ more but I said go ahead and put them on after an hour of arguing and negotiating the tires were ultimately not put on because they said they didn’t have my type of lug nuts??? What kind of tire center are they running. The manager was rude even though I had booked an appointment it was my fault…go somewhere where you are appreciated spending $1000

Got a flat repaired, and Richard got us fixed up and out the door quick! Appreciate his good attitude and work ethic! Thanks

Buyer Beware! Put in order 10 days ago- never heard anything from anyone at Sam's. Tried to do online chat to figure out what was wrong. They said I had to call my store. Spent the better part of an afternoon trying to get through to someone at Tire center at this Sam's. Kept getting hung up on, or transferred, and waited on the phone for over an hour before giving up. Finally got a hold of someone the following day, after waiting hours again, only to find out that my order may, or may not be cancelled?!?! They could not tell me anything beyond 'the tires haven't shown up... maybe it was cancelled already.' Awful, Awful, Awful customer service- the worst; drove me to write this review, and I'm honestly thinking of cancelling my Sam's Membership.