Sam's Club Tire & Battery

I am a black member of Sam's Club and I went to use the rotation and balancing service. The employee scheduled me for another day at 2 pm. I showed up at the location and waited near my car for them to do the service. After a short while, the guy said he wouldn't do the service because my front tire was a little worn on the side. That was ridiculous. They didn't do it because they were lazy and that the service would be free because I had bought the tires at the same Sam's Club over a year ago. Do you know what happened next? I went to the Sam's Club in Marietta and they did the rotation and balancing service normally and I received a paper notification that everything was in compliance with the standard for use. In other words, lazy and unprepared employees at this Sam's Club. 😉

When I came to pick up my car I waited for 15 minutes before going to knock on the window for help. One gentleman completely ignored me and I know he saw me. The QR code you scan to ask for assistance doesn't work. I have been her for over 20 minutes trying to get my vehicle. They close in 10 minutes guess I'll wait until then . Update they put tires with flat spots on my vehicle. Took 3 different places to diagnose the problem. Still can't get anyone to answer the phone.

Came to Sam’s after calling a few other places I usually go to. I was thrilled they were able to help get the bolt out of my tire repaired it and were so friendly, fast and convenient. Highly recommend Sam’s Tucker- Isiah was great really saved my family a possible highway break down.

Expect a wait. Practically always. Not just for service but to even talk to a rep about what you need. Never had a problem with the technicians, but customer service is very hit or miss. An older man took great care of me once. There's also a woman who works there who literally sent me it on the road with a flat tire with a hole it putting my safety at risk rather than help me find a solution. She offered to sell me a new tire but told me they couldn't give me an appointment to install it until two days later. She basically told me to go somewhere else. I'm a plus member.

I am a fan of Sams club until today, It was extremely crowed on a Sunday approximately 2 p.m I was ready to cash out. I had 2 gift card I used in self service it wasn't anywhere to insert cash. Two cashier came over and said it's debt/credit only, I was so upset no signs posted no one told me debt/credit only. One supervisor came over no help. I had to get back into the long line and wait another 20 minutes. I see nothing fare about this. If signs was posted I would have been another satisfied customer