Saugus Auto-Craft Inc.

Amazing service from Saugus Auto Craft! The auto body shop worked very fast, did an excellent job on my car, and even did a full detail inside and out. Everything was handled professionally, and the entire process was smooth and stress-free. I’m extremely happy with the results and would highly recommend them.

Great work looks like it’s right of the new car lot from VW not only outside they did a full detail inside cleans carpets mats and weather protection matts as well. Very happy with Saugus auto craft!

I brought my car to Lenny Jr. at Saugus Auto Craft, and honestly, I got it back looking better than when I first bought it. They didn’t just fix the damage — the whole car came back spotless, inside and out. Lenny was professional the entire time and kept me updated at every step. He walked me through the whole process, from dealing with insurance to explaining exactly what needed to be done. It made everything way less stressful. Highly recommend — top-notch work and even better service.

I had a horrible experience with Saugus Autocraft and would not recommend this shop to anyone. There were three major issues: 1. Unprofessional Communication - One of their phone representatives (David or Dan) was consistently rude. He would interrupt me mid-sentence but got easily offended if I asked a quick question while he was speaking. Basic courtesy and professionalism were completely lacking. 2. Poor Quality of Work - The shop had three tasks: • Fix a large cosmetic dent on the rear passenger-side fender • Replace the rear passenger-side wheel arch molding • Wet sand and buff light scratches on the taillight All three were either missed or poorly executed. • The dent was clearly still there. When I pointed it out, the owner told me I was “looking too closely.” Only after I showed

I have used Saugus Auto Caft in the past and will continue to use them in the future. The entire staff is ALWAYS respectful, helpful, and honest. I had a problem with my insurance company and the staff at the front desk and Lenny went out of their way to resolve it.